Customer Service Technical Support

Harvey E. Stewart Jr.

Hope Mills, NC *****

Home: 979-***-**** ad5wl4@r.postjobfree.com

SUMMARY

MTA Certified IT candidate, skilled in Client and Server technical support; addressing performance and security issues. Technically advancing by attending an accredited, hands-on training program in pursuit of additional CompTIA, Microsoft and Linux certifications. Multi-faceted experience in network set-up, analysis and troubleshooting, teamed with top-notch customer service abilities. Dedicated, hardworking, and eager to apply skills and abilities in a technical environment focused on server support. Has 26 years of Experience in course development and training deliveries.

TECHNICAL SKILLS & ABILITIES

Troubleshooting data networks

Project & Program Management

Connectivity issues, external and internal networks

Install operating system service packs, updates, and other security patches

Troubleshooting various Windows and configure access to shared resources and peripherals

Windows utilities to manage hard drives

Apply static IP addresses to multiple devices

Set-up and maintain firewalls and anti-virus

Exposure to virtual infrastructures. Installation of Linux Ubuntu 16.0.4 LTS, Windows Server 2008r2, Server 2016, Server 2019 and Windows 10

Installation and configuration of Active Directory Domain Services (ADDS), Domain Name Services (DNS), Dynamic Host Configuration Protocol (DHCP), and Internet Information Services (IIS).

Applied virtualization via Virtualbox

Linux

Mac Support

Networking

IT Support

Hardware Configuration

Cybersecurity

Mac Support

Understand TCP/IP, DNS and DHCP systems

Basic configuring of storage spaces

Customer Service Management

Implement basic wireless networks, and various topologies

Instructional design & Curriculum development

Budget preparation and management

Process Implementation and Improvement

Software: Microsoft Office, MAC OS Applications, Linux, and Unix

Configured network and connected virtual machines. Configured static IP addresses, changed computer names and joined ADDS domain from Windows 10 to Server 2008r2, Server 2016, Server 2019

Cloud Computing

System Backup and Recovery

Systems Administration

Mobile Device Support

Operating Systems Software Troubleshooting

Help Desk

Hardware and Software Troubleshooting

Technical Support

Ticketing system

WORK HISTORY

CSA, GDIT, Baton Rouge, LA 11/ 2021- to Present

Tier 1 Support: Troubleshoot, resolve, or escalate caller’s issues

Use ticketing system to record outcome of the call.

Intern, eSabers, Virginia Beach, VA 05/ 2021-11/21

On-Boarding: Installing remote management software. running cables, asset inventory,

Adding user to active directory (ADDS) and workgroups to the domain

Instructor, Texas A&M, College Station, TX 1999 – 2020

Delivered Department of Homeland Security approved training to local jurisdictions across the US and Military Institutions.

Conducted instruction on Incident Command System for TEEX, Homeland Security, and HazMat of Qatar Petroleum at Ras Laffan Emergency & Safety College.

Customized training for industrial clientele based on training objectives, needs assessments, and desired outcome.

Training Coordinator

Performed duties as focal point for logistic support for training deliveries, shipping, and operator level IT support to staff.

Mentored, counseled, conducted performance evaluations for assigned staff.

Member of the editorial review panel for Jane’s Chem-Bio Handbook 3rd edition; ISBN 978-*-*-***-**** 5.

Signal Intelligence Analyst, US Army 1979 – 2000

Advised, briefed, maintained working status of the 18th Airborne Corps and SOF intelligence units’ capabilities, including staffing, languages, available equipment basing assessment on requirements of contingency and operational plans.

Directed Intelligence operations, report writing, analysis, and conducted briefings.

Set up, trouble shoot, maintained and operated a variety of equipment.

CERTIFICATIONS AND EDUCATION

My Computer Career, Raleigh, NC 11/2021

Information Technology Security Administration

Certifications Completed: Microsoft Technology Associate Security Fundamental

Certifications Completed: Microsoft Technology Associate Windows Server Administration Fundamental

Certifications Completed: Linux Professional Institute Linux Essentials

Certifications Completed: CompTIA Server+

Certifications Completed: Microsoft Technology Associate Networking Fundamental

Certifications Completed: CompTIA A+

Certifications Completed: Security +

Certifications Completed: HDI-SCA

University of Phoenix 10/2004

Master of Arts in Education – Adult Education & Distance Learning

Southern Illinois University at Carbondale 12/1998

Bachelor of Science – Fire Science Management

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