Customer Service Data Entry

BD

BRIANA DURAN

ad5wjd@r.postjobfree.com 623-***-**** Phoenix, AZ 85037 WWW: Bold Profile

Dedicated to customer satisfaction, cleanliness and supply management. Highly productive and diligent with excellent conflict management and problem-solving abilities. ServSafe Certified. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Menu knowledge

Cleaning procedures

Task Delegation

Workplace Safety

Microsoft OpenOffice

Microsoft Excel

Customer Service

Bookkeeping

Data Entry

Inventory Control

Information Protection

Billing

Customer Relations

Chase Field Levy Phoenix, AZ

Lead Barback

06/2023 - Current

Assisted in the training of new barbacks and ensured that all safety protocols were followed.

Organized and restocked supplies for a smooth workflow during peak hours.

Maintained an accurate inventory of beverages, glassware, and other bar materials.

Developed innovative strategies for increasing efficiency in the bar area. Tracked usage of liquor and other beverage ingredients to ensure cost-effective ordering of supplies.

Prepared mixed drinks, cocktails, shots, beer, wine, coffee drinks., as requested by customers.

Monitored cash registers and POS systems while ensuring accuracy in transactions.

Resolved conflicts between customers or staff members when necessary. Verified ID's when serving alcohol according to state laws. Made friendly conversation with customers to provide enjoyable bar experience.

Greeted guests with friendliness and professionalism. Supported serving staff in delivering accurate and well-presented food orders.

Resolved guest complaints to maintain complete customer satisfaction. Participated in ongoing training to enhance job skills and knowledge. Greeted frequent visitors by name and explained new promotions. Maintained high standards of customer service during high-volume work shifts and fast-paced operations.

Summary

Skills

Experience

Worked in close collaboration with team members to ensure customers received high-quality service.

Trujillo Truckings LLC Phoenix, AZ

Staff Accountant

06/2021 - 04/2023

Reviewed and analyzed financial statements for accuracy and compliance with standards.

Compiled and prepared journal entries to ensure accurate general ledger records.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.

Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.

Maintained high levels of professionalism while interacting with customers via phone or email.

Updated customer accounts, addresses and contact information within call management databases.

Engaged actively with callers, confirming or clarifying information and diffusing anger.

Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.

Copper Canyon High School Glendale, AZ

High School Diploma

05/2021

Education and Training

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