Customer Service Warehouse Associate
Resume:
Kristie Bell
Elizabethtown, KY *****
ad5wfa@r.postjobfree.com
To obtain a position within a growing company in a department that would best utilize my communication, SAP expertise, logistic and leadership skills. To pursue a successful career that would utilize talents and skills to benefit the organization adding to the fulfillment of growth within the company.
Willing to relocate to: Phoenix, AZ
Work Experience
UPS Warehouse Associate
Manpower - Elizabethtown, KY
November 2022 to November 2023
• Shrink wrapped goods and packages for loading onto trailers
• Printed shipping labels and documents for packages
• Picked orders using hand held scanners and prepared for packaging
• Packed orders in boxes, bags or envelopes and prepared for shipping
• Received product and placed in locations using hand held scanner
• Inspected each packaging and shipped with appropriate labels
• Verified inventory against the cycle count sheet Customer Service Associate
Taxes by Maxwell - Munfordsville Kentucky
February 2019 to September 2022
• Handling communication from clients and tax authorities.
• Auditing all tax forms for completeness and accuracy.
• Providing future tax planning to clients.
• Securing repeat business and expanding the client base.
• Analyzing tax data submitted by the client to maximize the outcome for the client.
• Signing income tax returns on behalf of individual and business clients. Warehouse Coordinator
Veritiv Corporation - Shepherdsville, KY
September 2015 to December 2018
• Provides a variety of administrative and support services to the operations team such as mill returns, kitting administration, shipping, receiving and credit processes.
• Serves as administrative liaison to customer service, sales reps, vendors and inside and outside warehouse teams. Duties may include using an array of Windows programs such as Excel and Word
• Reviews accounts for proper coding, processes mill returns working with vendors and finance.
• Ensures that administrative tasks are complete in order for warehouse and drivers to begin their shifts.
• File and check warehouse and delivery paperwork for accuracy.
• Reports on spoilage and stock damage.
• Other duties as assigned by supervisor.
Logistics Coordinator
Metalsa - Elizabethtown, KY
March 2015 to August 2015
• Rectify problems such as damages, shortages and non-conformance to specifications
• Document and escalate any customer service issues and/or shipping/receiving errors
• Assist with training of new employees
• Complete safety reports in relation to health and safety issues
• Develop constructive and cooperative working relationships with those on your team, as well as cross- functionally
• Plan and coordinate transportation of parts and ensure parts are at production line in a timely manner Traffic Coordinator
Jim Beam - Clermont, KY
May 2014 to February 2015
• Maintained dock schedule for carrier loading appointments for offsite locations as well as Clermont plant.
• Maintained contact with carriers to assure good relationships, good service and accountability of all shipments.
• Assist with training of new employees
• Communicated all information to Assistant Traffic Managers and all departments involved Shipping /Receiving Supervisor
Royal Consumer Products - Louisville, KY
April 2010 to January 2014
• Examined all documentation for outbound/inbound shipments while ensuring all daily transportation activities are in accordance with DOT regulations.
• Maintained contact with customers to assure good relationships, good service and awareness of emerging threats.
• Compared manifest, invoices and orders to verify accuracy of outbound/inbound shipments.
• Contacted carrier representative to make arrangements and issue instructions. Load Planner
APL Logistics - Shepherdsville, KY
November 2004 to March 2010
• Responsible for routing freight with the least cost and effective transportation method for shipments of all purchase orders out of the 3PL warehouses.
• Maintain shipping compliance for all customers, read customer's routing and transportation manuals
• communicate all directions to our 3PL warehouses and maintain the information in our SAP database for each customer
• Make sure all instructions are followed by the warehouse staff and our carriers.
• Closely worked with inventory department on a daily basis to discuss inventory issues and • timing of inbounds and ways to improve overall operations.
• Optimization of freight on daily basis to maximize full truck loads and minimize transportation cost.
• Maintain SAP Quality Notification system for our 3PLogistic carriers. Responsible for documenting root cause and corrective actions to our customers.
• Maintained and reported monthly quality notification accuracies for communicating our
• metrics board to customers.
• Responsible for ensuring the daily LTL carriers make on time pickups while measuring our expected customer delivery dates are being met on time for our metrics. Review carrier procedures and meet monthly with all carriers to discuss any improvements or changes within our procedures.
• Prepare claim packets and send to claims department and update both SAP and TMS computers and record all claim payments
Education
Some college currently finishing last 3 classes in Business Management Elizabethtown College - Elizabethtown, KY
January 2021 to Present
High school diploma in General Studies
Central Hardin High School - Elizabethtown, KY
August 1990 to May 1993
Skills
• Excel
• Logistics (10+ years)
• AS400
• Shipping And Receiving (10+ years)
• Warehouse Management (8 years)
• inventory (10+ years)
• shipping
• Microsoft Office
• Management
• Word
• Training & Development (10+ years)
• Typing (10+ years)
• SAP (9 years)
• Sales
• forklift
• training
• Inventory Control
• Materials Management
• Supply Chain (10+ years)
• ERP Systems
• Content Management Systems
• Six Sigma
• Process Improvement
• Computer Networking
• Purchasing
• Microsoft Excel
• Data collection
• Microsoft Word
• MRP
• Forecasting
• Manufacturing
• Freight Experience
• Lean Manufacturing
• Product Development
• Project Leadership
• Team Management
• Supervising experience
• ISO 9001
• Oracle
• Analysis skills
• Data analysis skills
• Continuous improvement
• Negotiation
• Materials management
• Warehouse management system
• Unit testing
• Computer science
• Production planning
• Freight
• ISO 9001
• Transportation
• Books
• CMS
• Customer Service
• Database
• Administration
• Delivery
• Documentation
• Inventory
• Management
• Materials Management
• Optimization
• Personnel
• Quality
• Read
• Receiving
• Reports
• Routers
• Safety
• Sap
• Scheduling
• Shipping
Certifications and Licenses
Certified Supply Chain Professional
APICS Certification
Forklift Certification
CPIM
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