Customer Service Assistant Manager
Resume:
Catherine Janet
Rodriguez
Santiago
Summary
Customer-focused retail with solid understanding of retail dynamics and customer service standards. Experienced providing quality products recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, services and customer experience initiatives driving strong sales. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Reading, PA 19604
ad5wb2@r.postjobfree.com
EXPERIENCE
Turkey Hill, Reading,PA - Retail Associate/Assistant Manager October 2023 - Current
Stocker, replenished and organized inventory to keep store merchandise fresh.
Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Engaged positively with each customer, providing professional and polite support for sales and service needs.
Counted cash, made change and stored coupons to keep an organized and balanced cash register drawer.
Cleaned shelvers, counters and tables to maintain an organized store. Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
Helped customers locate their desired items
Maintained store tidiness and cleanliness
Stocked shelves with new merchandise
Dollar Tree, Reading, PA - Store Associate/Assistant Manager June 2023 - October 2023
Stocker, replenished and organized inventory to keep store merchandise fresh.
Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Engaged positively with each customer, providing professional and polite support for sales and service needs.
Counted cash, made change and stored coupons to keep an organized and balanced cash register drawer.
Cleaned shelvers, counters and tables to maintain an organized store. Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
Helped customers locate their desired items
Maintained store tidiness and cleanliness
Stocked shelves with new merchandise
Giorgio Fresh, Temple, PA - Packing and Labeling
October 2014 - November 2014
Weight products.
Check the quality.
Mark and label containers, container tags or products using marking tools.
Examine and inspect containers, materials and products to ensure the packing specifications are met.
Record products, packaging and order information on specified forms and records.
Appealing Fruit Inc, Reading, PA - Packing and Labeling November 2011 - December 2011
Measure, weigh and count products and materials.
Assemble, line, and pad coratons, crates and containers using hand tools. Mark and label containers, container tags or products, using hand tools. Clean container, materials, supplies or work areas, using cleaning solutions and hand tools.
Skills
Spanish/ English language
Food Production
Returns and Exchanges
Mathematics
Sales and Marketing
Customer Services
Payment Processing
Strong communication and
interpersonal skills
Teamwork
Staff Supervision
Languages
Spanish, level of proficiency:
conversational
English: Intermediate
Price Rite Supermarket, Reading, PA -Store Associate September 2008 - February 2009
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Greet customers entering establishments.
Answer customer questions and provide information on procedure or policy.
Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans. Fargo Assembly Company, Reading, PA - Assemble
July 2008 - August 2008
Clean las lubricate parts and subassemblies, using grease paddles or oil cans.
Connect cables, tubes, and wiring according to specifications. Inspect, test, and adjust completed units meet specifications, tolerances, and customer order requirements.
Pack or fold insulation between panels.
EDUCATION
Esc. Superior Miguel Melendez Munoz - Cayey, PR
05/25/2007
High School Diploma
Huertas Junior College - Caguas, PR
2007 - 2008
Dental Assistant
NUC University - Florida
10/2021
Associate Degree in Accounting
BTI Technical Institute - Pennsylvania
04/22/2024 - Current
Medical Billing and Coding
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