Customer Service Data Entry

MF

MICHELLE FUTCH

ad5w8p@r.postjobfree.com 773-***-**** Chicago, IL 60634 WWW: Bold Profile Hard-working professional with 23 years of experience and a proven knowledge of customer communications, contract compliance, and conflict resolution. Aiming to leverage my skills to successfully fill the insurance producer role at your company.

Email marketing

Lead development

Customer follow up

Client relations

Insurance sales strategy

Word

Excel

Data Entry

Verifying coverage

Customer Relationship Management

Customer Service

Servpro Naperville, IL

Intake/ Dispatch

09/2022 - 08/2023

Monitored incoming calls and routed them to the appropriate personnel. Maintained accurate records of customer interactions and transactions. Resolved customer service issues promptly and professionally. Provided customers with product information and pricing details. BKR/AAJVD Allstate Insurance Agency

Chicago, IL

Insurance Producer

05/1999 - 09/2022

Call on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes, or to change beneficiaries Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients Customize insurance programs to suit individual customers, often covering a variety of risks

Explain features, advantages and disadvantages of various policies to promote sale of insurance plans

Calculate premiums and establish payment method

Perform administrative tasks, such as maintaining records and handling policy renewals

Contact underwriter and submit forms to obtain binder coverage Confer with clients to obtain and provide information when claims are made on a policy

Monitor insurance claims to ensure they are settled equitably for both the client and the insurer

Interview prospective clients to obtain data about their financial resources and needs, the physical condition of the person or property to be insured, and to discuss any existing coverage

Conducted needs analyses for clients to determine appropriate insurance products.

Negotiated terms with providers to secure favorable rates for customers. Summary

Skills

Experience

ST. BENEDICT H.S

High School Diploma

06/1991

Property and Casualty Licenses

References available upon request

Education and Training

Credentials And Licenses

References

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