Class A Customer Service

Fernand Montenegro

Gillette WY, *****

Phone: 307-***-****

Email: *******************@*****.***

SUMMARY

Newly licensed Class A Commercial Driver with commitment to safe and timely deliveries. Strengths

include experience in customer service and problem solving.

CERTIFICATION

Certificate of Completion, Class A CDL Training

LICENSURE AND ENDORSEMENTS

Class A Commercial Driver’s License (Current: WY)

QUALIFICATIONS

Field training to drive large trucks.

Training in light truck operation, knowledge of diesel, gas, and electric-powered trucks

Training in handling vehicle fires and driving accidents

Knowledge of specialized transportation equipment, including reefers, tankers, pneumatic bulkers, double pups

Experience following company regulations and service policies

Defensive driving skills, experience driving in extreme weather conditions

Accurate recordkeeping and logbook entries

Effective communication and collaboration with managers and customers to achieve customer satisfaction

Experience loading and unloading cargo, ability to lift up to 50 pounds

Microsoft Office Word, Excel, Outlook, Google Suite: Google Docs, Google Sheets, Gmail

WORK EXPERIENCE

DoorDash, Gillette WY (February 2022–Present)

Delivery Driver

Provide prompt food delivery to up to 60 locations per shift (schools, businesses, homes)

Achieve prompt, accident-free deliveries 95% of the time, including during hazardous driving conditions

Confirm customer order details and answer all service questions

Identify and problem solve billing issues; address and resolve customer complaints and service questions

Enter sales data using internal company software.

Silver Creek Steakhouse, Gillette WY (April 2018- February 2024)

Restaurant Cook

Meticulously prepared and cooked food orders

Opened store on time (day and night shifts) and coordinated accurate.

Unloaded and documented all deliveries

Served customers promptly, focusing on customer satisfaction at all times

Stocked shelves, maintained clean, organized checkout areas according to company standards

Unilever, Manila Philippines (2013-2017)

Sales Agent/Driver

Multi-tasking by driving delivery trucks while selling company products

Cultivated trust in customer relations and retention

Well versed in product knowledge

EDUCATION

College Graduate- Bachelor of Elementary Education

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