Customer Service Support Specialist

Akanye Smart Winnipeg, Manitoba *********@*****.*** +1-204-***-****

AKANYE IFECHUKWUDE SMART

Winnipeg, Manitoba *********@*****.*** +1-204-***-**** PROFESSIONAL SUMMARY

Dedicated and empathetic Support Specialist with a passion for providing exceptional customer service and resolving complex issues. Committed to leveraging strong communication skills and technical expertise to ensure customer satisfaction and exceed organizational goals. Seeking a challenging role where I can utilize my problem-solving abilities and interpersonal skills to contribute effectively to the success of the team and enhance overall customer experience..

WORK EXPERIENCE

Customer Service Representative

Hontglobal service, Lagos, Nigeria 2018-2020

• Assist in the development of support resources such as knowledge base articles, user guides, and tutorials to empower customers and reduce support inquiries.

• Participate in ongoing training and professional development to stay updated on product features, industry trends, and best practices in customer support. Customer Service Representative

Adelove Shipment, Lagos, Nigeria 2015-2017

• Document customer interactions and solutions in the CRM system, ensuring accurate and thorough records for future reference.

• Collaborate with cross-functional teams including engineering, product management, and quality assurance to address customer feedback and improve product usability. Customer Support Specialist

Federal Airports Authority, Lagos, Nigeria 2013-2014

• Provide timely and effective technical support to customers via phone, email, and live chat, resolving issues related to software and hardware products.

• Diagnose and troubleshoot technical problems, escalating complex issues to appropriate teams for resolution.

OTHER WORK EXPERIENCE

Logistics Manager

Luiscraby Enterprise, Lagos, Nigeria 2021-2024

• Lead and manage all aspects of logistics and supply chain operations, including transportation, warehousing, inventory management, and distribution.

• Develop and implement strategies to optimize logistics processes, reduce costs, and improve service levels, while ensuring compliance with regulations and quality standards. Akanye Smart Winnipeg, Manitoba *********@*****.*** +1-204-***-**** SKILLS

• Excellent communication skills (verbal and written)

• Active listening and empathy

• Customer service orientation

• Problem-solving and troubleshooting abilities.

• Technical proficiency in relevant software and tools

• Time management and organizational skills

• Attention to detail and accuracy.

• Conflict resolution and de-escalation techniques EDUCATION

Geology 2024-Present

University of Manitoba, Winnipeg, Manitoba

Higher National Diploma (HND) 2014-2017

Yaba College of Technology, Lagos, Nigeria

National Diploma (ND) 2010-2012

Yaba College of Technology, Lagos, Nigeria

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