Customer Service Administrative Assistant
Resume:
CARLITA JENKINS
*** **** ******** ******, #*** Chicago, IL 60613
ad5w62@r.postjobfree.com
PROFESSIONAL PROFILE
Well-rounded professional with front desk and customer service experience. Able to provide support in a medical office to include scheduling patient appointments, functioning as receptionist, and organizing and filing paperwork.
Customer service skills necessary to communicate effectively with patients and healthcare providers.
Attention to detail needed to maintain high levels of accuracy.
Strong time management skills with ability to establish priorities to meet timelines.
Follow policies, procedures, and guidelines to ensure consistent quality.
Communication Platforms – Zoom and Google Meet.
Microsoft Office Applications – Word and Outlook Type 30 WPM.
KEY QUALIFICATIONS
Medical Administrative Assistant Medical Terminology Medical Transcription Patient Processing Patient Registration
Medical Records Management Check In Check Out Data Entry Release of Information
HIPAA Compliance Medical Laws & Ethics Medical Billing Knowledge Third Party Billing Medicare Medicaid
HMO PPO Basic Coding Skills for ICD-10 & CPT Insurance Verification Anatomy & Physiology
CMS 1500 Claim Form Billing Cycle Claims Appeal Process
EDUCATION
Ultimate Medical Academy Diploma – Medical Administrative Assistant, 2024
Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate
WORK EXPERIENCE
Ultimate Medical Academy – Chicago, IL 03/2023 – 01/2024
Full Time Student
Remained self-directed, motivated, and accountable for personal actions.
Came prepared for class and completed assignments on time.
Navigated new technology, utilized available resources, and set realistic expectations.
Uresil Medical Device Manufacturer – Chicago, IL 06/2023 – 10/2023
Production Associate
Assembled and packaged medical supplies within assigned work area in a team-oriented environment.
Paid close attention to detail and followed work instructions to ensure proper part assembly.
Worked at required pace to meet daily production schedules.
Ensured quality met specifications and quickly addressed quality concerns.
Cintas Uniform Services – Bedford Park, IL 08/2018 – 07/2019
Garment Processor / Production Associate
Pressed, marked, measured, hemmed, and sewed emblems on garments.
Paid close attention to detail and followed work instructions to ensure quality.
Maintained cleanliness and sanitation of work area and managed production to meet schedule requirements.
Chicago Heights Park District Recreation Center – Chicago Heights, IL 03/2017 – 07/2018
Front Desk Associate / Customer Service
Served as initial point of contact, greeted guests, and maintained a warm and welcoming atmosphere.
Opened and closed the facility, handled inbound and outbound telephone calls, and monitored cameras.
Passed out keys to members and accepted payments for programs offered.
Ensured a positive company image by providing courteous, friendly, and efficient customer service.
VOLUNTEER EXPERIENCE
Volunteered at Medicine of Southern Nevada in Las Vegas, NV as a Medical Front Desk Associate
Greeted patients, made sure patients signed in, updated patient status, notified back desk when patients arrived, scanned and filed documents and records, and updated patient demographic information
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