Customer Service Representative
Resume:
Shaquakah Gardner
Customer service representative
Mc Kees Rocks, PA 15136
ad5w57@r.postjobfree.com
Skilled customer service employee with 11 years of experience; Trained and experienced in resolving customer complaints and promoting conflict resolution, with strong written and oral communication skills.
Authorized to work in the US for any employer
Work Experience
Patient Support Specialist
Blink Health - Pittsburgh, PA
December 2023 to February 2024
Assisted patients with general inquiries about Medication, collected insurance information, submitted to claims dept to come up with pricing, placed orders, shipped medication to patients. Customer Service Representative
PNC Bank - Pittsburgh, PA
March 2020 to November 2022
Assist customers with banking needs and concerns, assist with online banking issues Patient Care Technician
UPMC Shadyside medical building - Pittsburgh, PA
October 2019 to January 2020
Measuring and documenting vital signs,identify patients needs and concerns. duties also include ambulation turning or relocating patients as required for their comfort and medical requirements, and charting
Home health aide
Christian home healthcare - Pittsburgh, PA
August 2017 to October 2019
Assist client with housekeeping and laundry services; shopping for food and other household requirements; preparing and serving meals and snacks; assist with daily living activities, bathing, grooming, dressing, toileting and other personal hygiene activities. Customer service representative
Alorica - Pittsburgh, PA
May 2017 to July 2017
Provided customers with accurate and detailed information pertaining to electric and or gas bill; informed of current and past due charges; took payments and placed customers on payment plans and yearly budgets.
Security guard
ISS security - Pittsburgh, PA
November 2015 to December 2016
Secured premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry completed daily activity report during shift.
Customer service representative
EGS - Pittsburgh, PA
June 2015 to October 2015
Provided customers with detailed information pertaining to electric bill; explained current and past due charges, put in reconnection orders; also set customers on yearly budgets. Manager
McDonalds - Pittsburgh, PA
May 2013 to May 2015
Ensured efficient restaurant operation, as well as maintain high production, productivity, quality, and customer service standards.
Education
High school or equivalent
Skills
• Customer service
• Phone etiquette
• Customer service
• Vital signs
• Security
• Typing
• Hospital experience
• Organizational skills
• Conflict management
• Computer skills
• Communication skills
• Microsoft Excel
• Microsoft Office
• Call center
• Time management
• Medical terminology
• Banking
Additional Information
SKILLS
Attention to detail, Adaptability, Communication skills, Computer skills; able to use multiple screens at a time.
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