Customer Service Human Resources

MELONEY ASHMORE LOOPER

Harrisburg, North Carolina 28075 704-***-**** ad5w2w@r.postjobfree.com

SUMMARY

A dedicated and highly skilled finance professional with demonstrated expertise in human resources, payroll processing, vendor management, tax reporting, internal controls assurance, and day-to-day payroll reporting. Utilizes excellent interpersonal skills and effective communication to consistently exceed productivity and accuracy of payroll processing. A proven key contributor to the long-lasting success of a company.

EXPERIENCE

ALIGHT SOLUTIONS, Charlotte, North Carolina

Payroll Operations Team Lead, 2005-2023 (Laid Off Due to Global Sourcing)

Lead payroll analyst for a team of 10 payroll specialists, providing creative solutions to ensure successful completion of biweekly and semi-monthly cycles.

Processed a timely and accurate biweekly and semi-monthly payroll. Audited pay information to verify accuracy, make necessary changes and communicate resolution effectively.

Processed confidential financial information, delivering quality customer service while understanding and successfully complying with local, state, and federal guidelines.

Served as company point of contact and lead for comprehensive payroll to ensure delivery of services as outlined in master services agreement.

Provided monthly Service Level Agreement (SLA) metrics to leadership team. Delivered accuracy rate of 98.9% or higher per month.

Facilitated Command Center Call for biweekly and semi-monthly payroll to track progress, resolve issues and ensure readiness for successful payrolls.

Administered all aspects of multi-state payroll with multiple Federal ID’s ensuring processes were compliant with company policy and applicable federal, state, and local regulations for 40+ states.

Served as Customer Service point of contact for escalated payroll issues, proven a record of excellent customer service and confidentiality both internal and external.

Researched and updated Account Receivables due to overpayments.

Assisted employees on Short Term Disability with benefit and billing issues.

Processed STD paychecks with assistance of leave of absence team.

End-of-year processing, analyzed payroll discrepancies. Remediated and prepared preventative actions.

Researched tax issues for year-end W2 preparation.

Processed tax balance adjustments for year-end W2 error reports.

Researched and processed W2c’s per employee’s and client request.

Assisted with internal and external audit requests.

Evaluated and provided reasonable assurances of internal controls and governance systems were operating effectively.

Ensured accuracy payroll interfacing with 401K, accounting, and benefits processes.

Assisted with system testing and project management.

Assisted with payroll journal entries and account reconciliations for all payroll related balance sheet accounts on a timely basis.

DUKE ENERGY CORPORATION, Charlotte, North Carolina

Payroll Senior Analyst, 1985-2005 (Outsourced to Alight Solutions)

Processed biweekly and semi-monthly payroll with accuracy in a timely manner.

Partnered with vendors to ensure accurate, timely and compliant human resources/payroll processes.

Processed employee direct deposit.

Processed garnishment deductions requested by agencies.

Ensured federal, state, and local tax obligations were met and reported timely.

Analyzed payroll data loaded in time keeping system.

Processed and prepared end-of-year W2s.

Analyzed payroll discrepancies and remediated them as well as preparing preventive actions (defensive queries).

Assisted with internal and external audit requests.

LICENSE/CERTIFICATION

Certified Payroll Professional (CPP) American Payroll Association October 2007

TECHNICAL SKILLS

PeopleSoft Workday Microsoft Office Microsoft Excel Siebel JAT CIC Plus Payroll Management Accounts Receivable Documentation Multi-State Payroll Garnishment Reconciliation Customer Service Reporting Skills Auditing Flexibility Punctual Critical Thinking Problem Solving

Contact this candidate