Customer Service Representative
Resume:
PROFESSIONAL SUMMARY
Passionate about promoting lasting customer satisfaction by
delivering quality service and unparalleled support. Proficient in customer service best practices and related options. WORK HISTORY
Crew Team Member
McDonald's, Auburndale, FL
Customer Service Representative
GC Services, Lakeland, FL
Warehouse Worker
Amazon, Davenport, FL
Auburndale, FL 33823
ad5w2e@r.postjobfree.com
EDUCATION
Medical Assistance, Expected in
08/2024
Southern Technical College -
Orlando, FL
Associate of Science, Expected in
06/2024
Polk State College - Winter Haven,
FL
High School Diploma, 06/2019
Auburndale Senior High School -
Auburndale, FL
SKILLS
MI'KELA SPEED
• Worked front counter, drive-thru and other areas.
• Took orders, prepared meals, and collected payments.
• Collaborated with team members to complete orders. Provided excellent customer service by greeting customers and meeting quality expectations.
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• Updated account information to maintain customer records. Handled customer inquiries and suggestions courteously and professionally.
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Processed customer service orders promptly to increase customer satisfaction.
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Actively listened to customers, handled concerns quickly and de- escalated major issues to prevent transfer to supervisor.
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• Performed general housekeeping and cleaning tasks. Checked packages and merchandise for damage and notified vendors.
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Loaded, unloaded, and moved material to and from storage and production areas.
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Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
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• Data Entry
• Microsoft Excel
• Microsoft Word
• Active Listening
• Critical Thinking
• Order Fulfillment
• Attention to Detail
• Customer Relations
• Microsoft PowerPoint
• Call Center Operations
• Credit Card Payment Processing
Customer Relationship
Management
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Shipping and Receiving
Understanding
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