Administrative Assistant Customer Service

MOESHA CRAYTON

***** **** ** ***** ****** Buckeye, AZ 853**-***-**** ad5w1q@r.postjobfree.com

PROFESSIONAL PROFILE

Customer service oriented professional with valuable leadership skills. Able to coordinate workflows and communicate effectively with co-workers, patients, and staff. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and safeguard patient privacy and confidentiality.

Support the unit, department, and organization, and work with others to accomplish goals.

Effective problem solver, able to assess situations and identify solutions.

Pay close attention to detail for accurate and compliant documentation.

Communication Platforms – Zoom.

Microsoft Office Applications – MS Excel, MS Word, MS PowerPoint.

Typing Speed – 50 WPM.

KEY QUALIFICATIONS

Medical Administrative Assistant Medical Terminology Medical Transcription

Patient Processing Medical Records Management CMS 1500 Claim Form Medicare Medicaid

EDUCATION

Ultimate Medical Academy Associate of Science Degree / Health Sciences – Medical Administrative Assistant, 2024

Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate

WORK EXPERIENCE

Geodis – Phoenix, AZ 10/2023 – 12/2023

Warehouse Associate

Used scanner and computer to locate items needed for order, pulled products, and placed products onto pallet.

Moved pallets to staging areas to be packaged for delivery.

Maintained safe operating environment and worked in a fast-paced, high demand environment.

Manor Brook – Bolingbrook, IL 05/2023 – 09/2023

Activity Aide

Provided companionship and helped patients with light exercises.

Encouraged participation in games and activities and maintained a safe, supportive environment.

Respected patient’s privacy and maintained confidentiality.

Stay at Home Parent – Buckeye, AZ 02/2021 – 05/2023

Homemaker

Ensured household duties were completed in a timely manner and managed household budget.

Coordinated medical care, meals, and social activities.

Remained deadline-oriented and reliable while adjusting priorities and managing time wisely.

Kentucky Fried Chicken – New Lenox, IL 07/2020 – 02/2021

Shift Supervisor / Customer Service

Completed inventory, maintained cleanliness in the establishment, and performed closing duties.

Performed various tasks including food production and serving customers at the front counter.

Took orders, operated cash register, accepted payments, and made accurate change.

Worked as part of a team and interacted with diverse customers and staff members.

Additional work experience includes Warehouse Associate at Home Depot in Joliet, IL

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