Customer Service Appointment Setter

Owner/Crafter

Cassie's Creations - United States

October 2017 to January 2023

Owner of personal crafting business. Search new projects to produce, research materials for best price, produce items, design website/item description, research current selling prices for items, research current items clients are buying, make up seasonal items. Take pictures, write up item descriptions for posting on-line. Set-up for craft shows, selling during shows or taking special requests for a specialty item for customer.

Patient Care

Gilbert, AZ

February 2018 to August 2022

Stay at home taking care of my father. Cleaning, cooking, giving him meds, driving back and forth to doctors, cleaning nephrostomy tube and catheter.

Team Lead, Intimates, childrens department, full figure department and seasonal items

The Bon-Ton Stores Inc. - Reading, PA

August 2016 to September 2018

Wait on customers and assist them with garment choices, suggesting add-ons, ring them out on register and/or, if they are unable to find garment color/size, look-up in register to see if other stores have and if yes, have garment shipped to store or their home. Clean out fitting rooms. Being lead employee for department, assign tasks to other associates working in departments. Fill in for other departments when department is short-handed or busy.

Customer Service Employee

Kmart - Reading, PA

April 2014 to August 2016

Customer Service and Cash Cage. Customer Service desk responsibilities, included waiting on customers to assist them with returns/exchanges, lottery machine, Western Union transactions, assisting with special orders for items not in the store. Assist Security Department with shoplifting and check-out supervisor assisting cashiers when supervisor called-out or was on lunch/break.

Also, assisted in cash office balancing previous days sales, counting each cashiers drawer, balance and create bank deposit. If drawer is over/short, research register drawer tape to find error(s), if error found, fix on register, if error unknown-employee needs a written warning.

Cashier/Sales Associate

Goodwill Industries - Pottstown, PA

March 2008 to August 2014

Cashier, ring up customers and use credit card machine, when applicable.

Put out new clothing from stock room in correct location, or set-up new rack with proper signage. Clean out dressing rooms and keep store organized.

Education

High school diploma

Phoenixville Area High School - Phoenixville, PA

September 1981 to June 1983

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