Project Management Service Desk
Resume:
Xerxes M. Sabb
*** ******** ***** ********,** ***07 615-***-**** ***********@*****.***
SUMMARY:
Results-driven IT management professional with over 20 years of experience leading teams and implementing innovative solutions. I am skilled in project management, budget analysis, and optimizing IT operations to drive business success. I possess a Secret security clearance and am adept at navigating security protocols while maximizing efficiency and productivity. I am seeking a challenging IT management role where I can leverage my expertise to enhance efficiency, productivity, and technological advancement within the organization.
SKILLS:
Project Management
Budget Analysis
LEAN
COTR
Inventory Control
Microsoft Office 365
Skype for Business
Cisco Call Manager
TDM Telecommunications
VoIP
Video Conferencing
Crestron, Extron
H.323, SIP, ISDN
Active Directory, Microsoft Exchange
DHCP, WINS, DOS, Java, C+, HTML
Cisco switching
Healthcare software packages
Fiber optics, T-1, DS3, Metro-E, SONET ring circuits
Avaya, OPERA, MICROS, Saflok, SALTO
CERTIFICATIONS AND TRAINING:
A+
NEC NEAX 2400 IPX and SV8500
Siemens HiPath 4000
Remedy Helpdesk
PGSS Aerostat TCOM/TIF
Polycom RMX
EDUCATION:
Bachelor of Science (BS), Computer Science
South Carolina State University, Orangeburg, SC
PROFESSIONAL EXPERIENCE:
Omni Hotels and Resorts, Nashville, TN
IT Manager
March 2022 – Present
Implemented modern IT solutions and processes which contributed to Cvet’s #2 meeting hotel in North America during my tenure.
Managed all IT operations for the highest-grossing hotel within the Omni brand.
Elevated guest experience scores by 30% through the introduction and execution of strategic IT enhancements.
Performs budget analysis and serves as Project Manager for all IT needs.
Superior Communications, Nashville, TN
IT Operations Supervisor
June 2017 - July 2021
Promoted from Hardware/Software Analyst to IT Operations Supervisor within the first year of employment.
Increased IT LEAN Framework by 40%.
Led an 8-member team to accomplish a 95% CAR (Customer Approval Rating).
Achieved a 13% reduction in company expenses over three consecutive years, all while upholding exceptional support standards.
Developed and deployed the network infrastructure for the new company facility.
Deloitte, Nashville, TN
(VNOC) Video Network Operations Center Producer
March 2012 - May 2017
Orchestrated and oversaw high-level video conferencing meetings on a global scale.
Facilitated training for new employees.
Achieved and maintained a 99% success rate on production meetings.
NEANY Inc., Afghanistan (Theatre)
Flight Engineer/Payload Operator
July 2011 - February 2012
Effectively provided support to the US military in demanding environments.
Performed logistical duties and kept 100% inventory.
Honeywell Technology Solutions Inc., Taji, Iraq
IT Specialist (Helpdesk/Network Admin)
July 2010 - March 2011
Designated as the lead IT Support Specialist/Project Manager in a high-pressure environment.
Managed and upheld precise inventory records for all IT equipment within the 402nd Army Brigade
VA Tennessee Valley Healthcare System, Murfreesboro, TN
IT Specialist (System Administrator)
April 2008 - July 2010
Served as Project Manager for two successful NEC 2400 PBX installations.
Consolidated and reviewed invoices of billing cycles and incurred costs for devices and services
Tuscaloosa VA Medical Center, Tuscaloosa, AL
IT Specialist (Network/ Telecom)
October 2006 - April 2008
Served as System Administrator for PBX, voicemail, and paging systems.
Performed system backups for telephony-related systems.
Ralph H. Johnson VA Medical Center, Charleston, SC
IT Specialist (Customer Support)
June 2003 - October 2006
Autonomously provided hardware and software support to five Outpatient Clinics.
Established and configured a fully wireless infrastructure for the Outpatient Clinic.
VOLUNTEER EXPERIENCE:
Praise and Worship Team at Life Community Church, Nolensville, TN
Alpha Phi Alpha Fraternity Inc.
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