General Manager Customer Experience

Adam DiLazzaro

**** * ****** ***** ******, Phoenix, AZ 85023 623-***-**** ad5vzl@r.postjobfree.com

Profile

Engaging, dynamic and highly experienced leader of people, process and operations. Have a proven track record showing the ability to inspire others to deliver exceptional industry leading results. Delivers an engaged team through an effective communication style, high focus on development of others and leading by example.

Recent Experience

GENERAL MANAGER PEI WEI 2022 - PRESENT

• Responsible for all aspects of hiring, training, scheduling and delivering an engaged workforce

• Consistent Top 10 Restaurant in Sales Comp within the chain – nearly +10% YOY

• Company leader in bottom line profitability by excelling at cost control and managing work processes

• Exceptional results in guest survey satisfaction

• Responsible of training new leadership team members for the market OPERATIONS LEAD KIMPTON BLUE HOUND 2016 - 2022

• Full responsibility of all operations and decision making

• Award winner multiple times including Top Employee / Leader

• Delivered industry leading expense control while delivering an exceptional customer experience

• Trained all new staff on company programs and processes SALES & MAINTAINENCE LEAD SERKLAND POOLS 2014 - 2016

• Drove top line revenue through customer engagement, retention and delivering customer needs

• Responsible for Quality Control follow up and networking / collaboration of proper partners

• Detail Oriented, Technical ability to troubleshoot root cause issues and problem solve EDUCATION

College Educated

Serve-safe manager certified

Top Skills and Abilities

• Process Execution

• Lead by Example

• Development of Others

• Expense Control

• Engaging Communication Style

References available upon request

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