Customer Service Public Relations

Perlita Cortez

**** ******** **. *., ****** OR **303

503-***-****

***********@*****.***

OBJECTIVE: To obtain a position where I can grow both personally and professionally

SKILLS

Fluent in Spanish

Proficient in Microsoft Word and Excel

Experience in CSS, FDR, CIV, Hogan, SHAW, XPM, IRRIS, ICMP, MARS, ECaR, DIPR

Able to deescalate stressful situations

Team player and Excellent customer service skills

Active listening skills

Detail oriented

Mentorship and peer coaching

EXPERIENCE

Wells Fargo Bank February 2008 – October 2024

6305 N.E. Bennett St. Hillsboro, OR 97124

Executive Office Case Specialist

Credit Card Executive Office Research Analyst

Organization and time-management skills in working independently and multitasking, prioritizing and managing a pipeline

Experience with comparing and aligning documents with required taxonomy

Followed Federal, State and company procedures and policies

Emphasized customer service skills using C.E.S.A.R. (Wachovia)

Serviced lending products including

Home Equity loans/lines, Personal loans/lines, Credit Cards

Serviced consumer deposit accounts

Ascertain customers’ financial needs and recommend appropriate financial products.

Inbound/Outbound calls

Customer written responses

Washington Mutual Bank: February 2003 - February 2007

Senior Teller/2nd Vault

Tommy Hilfiger: June 1998 - November 2001

Department Supervisor

EDUCATION

General Education Degree June 2000 - June 2000

Chemeketa Community College

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