Customer Services Representative Analyst
Resume:
Laurie Glendenning
Arizona City, AZ *****
ad5vx1@r.postjobfree.com
Work Experience
New patient relationship Ambassador
Accredo Specialty Pharmacy - Tempe, AZ
November 2021 to Present
• Deescalate patients unhappy with the service given
• Trouble shoot what a script needs to be dispensed.
• I liason with doctors offices to obtain scripts, clarify scripts. And procuring PA's.
• Scheduling scripts.
• Taken inbound and outbound calls
Patient Care Assistant
Accredo Specialty Pharmacy - Tempe, AZ
February 2020 to October 2021
• Trained to be a super user, able to schedule multiple types of meds, up to and including REMS meds.
• Dealt with a team of employees to provide meds to a white glove set of clients. Patient Care Advocate
Accredo Specialty Pharmacy - Tempe, AZ
September 2019 to February 2020
• Take inbound and outbound calls to schedule thier meds.
• Answer questions
• Take insurance and copay assistance.
• Take payments. Load credit card information.
Home Health Aide
SYNERGY HomeCare - Tempe, AZ
July 2015 to September 2019
• ADL'S, feeding, transferring, hoyer lifts.
• Companionship, friendship
• Bathing, personal care
• Errands. Shopping
Home Health Aide/CNA
Various Companies - Arizona and Michigan
July 1991 to July 2015
Various population, with many needs. Feeding, mobility, etc Staffing Coordinator
in home health - Mesa, AZ
May 1998 to July 2000
• Finding the right HHA for the right patient
• higher, track, annual reviews and raises, training and dismissals.
• payroll and billing.
Education
Some college in General Studies
Mesa Community College - Mesa, AZ
January 1992 to May 1993
Some college in Psychology
ASU Tempe - Tempe, AZ
August 1989 to December 1991
Skills
• Home Care
• Dementia Care
• Caregiving
• Meal Preparation
• Hoyer Lift
• Troubleshooting
• Senior Care
• Care plans
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