Customer Service Project Management
Resume:
Contact
Education & Certifications
ad5vuu@r.postjobfree.com
Tomball, TX 77377
Jerry D. Hunter
Professional Security Manager with 20+ years of experience with a proven performance record of exemplary customer service. Expert Ability to leverage my knowledge and experience.
Self-motivated,success-driven with stellar leadership and management experience, Remarkable ability developing, and supporting an inclusive work environment. Results and solution focused manager adept at aligning the organizations vision and mission, encapsulating them as the relate to everyone. Excellent collaborator and flexible team player with stellar accomplishments of prioritizing, galvanizing teams, while allowing each member to utilize their strengths, consistently motivating, and creating the atmosphere for the team to complete multiple tasks concurrently.
Dynamic communicator and skilled presenter with proven ability to eloquently articulate concepts and guidance concisely, diplomatically, and effectively in both written and oral forms, to audiences inside and outside of the organization, with skill in distilling complex information into compelling, easily digestible narratives. Vast business acumen and team facilitation skills with the ability to promote an all- inclusive, high-performing culture where team members embrace and leverage each other’s talents.
Results-oriented, with a positive attitude and ability to function effectively and efficiently in all environments as well as work with and support with diverse cultural backgrounds.
SECURITY SITE SUPERVISOR
Gardaworld / Houston, TX / 2019 - 2022 & 2023-Present High School Diploma
Level 2 Security Officer
Licensed to Carry (LTC) /2020
Project Management
Sound Board Technician
Events Planner and Coordinator
Analytical Thinking
Master Leadership Skills
Strategic Planning
Project Management
Public Speaking
Customer Service
Success Driven
Strong Work Ethic
Detail Oriented
Supervision, Coaching and
Mentoring
Presentation and Facilitation
Expert
Multicultural
Core Competencies
Qualification Summary
Oversaw security operations including onsite training andall other activities related to post
Investigated and prepared reports and logs as required Proactively scanned for potential threats stemming fromcriminal activity or life safety issues on CCTV
Greeted tenants and visitors arriving to the property andhelp guide them to their destination
Patrolled parking areas via golf cart
Identified and warned violators of rule infractions Performed security sweeps of the post
Acted as liaison with local law enforcement and EMTservices Maintenance Technician
Hot Shot Trucking/Eldorado Springs, MO/2022-2023
Repaired and maintained control systems for complex fabric production machinery, and equipment, participated as a member of and contributed to the Hazardous Response Team, and volunteered to be on- call for facility evacuation and response to chemical leaks, floods, fires, and natural disasters. Conducted general repairs around throughout the facility that do not require a specialized technician. Made critical adjustments to machinery and equipment to improve efficiency, extend life, and prevent damage.
Collaborated with workers and outside contractors during facility renovations, retrofits, and renovations. Maintained parts and equipment inventories and placed orders to keep levels adequate to avoid operational downtime.
Checked the functionality of all facility safety systems, including fire alarms, emergency shutdown systems, fire hoses, backup lighting, and fire extinguishers. Experience
Contact
ad5vuu@r.postjobfree.com
Jerry D. Hunter
Profiicient Skills
SECURITY SITE SUPERVISOR
United Protective Services / Houston, TX / 2019- 2023 Oversaw security operations including onsite training andall other post related activities Investigated and prepared reports on accidents, incidents,and suspicious activities; maintain written logs as required
Proactively scanned for potential threats
Greeted tenants and visitors arriving to the property andhelped guide them to their destination Patrolled parking areas
Identifiedand warnedviolators of rule infractions
SECURITY OFFICER
Star Protection/ Houston, TX / 2015 - 2015
Responsible for site security, patrolling various area for suspicious or criminal activity Maintained and submitted daily/hourly activity logs Ensure job site area was clean and professional
Acted as customer service representative to incoming guests, guiding them to their destination Experience
CORE DRILL AND SLAB/WALL SAW OPERATOR
American Drilling & Sawing / Houston, TX / 1988 - 2014 Languages- English- Expert
Spanish- working Knowledge
Microsoft Applications (PPT, Word,
Excel, TEAMS, etc.)
Windows-based Programs
Team Collaboration Platforms -Monday,
Trello)
Virtual meeting software, Zoom
Presentations
Organization Strategic Planning
Professional Coaching and Mentoring
Training & Employee Development.
References
Awards
Excellence Award 1990, 1995,1999,
2020
Employee of the Month -Multiple
times
Employee of the Year-1997, 2019
TAN PHAM
Field Supervisor, Gardaworld (
YOLANDA HEYWARD
Site Supervisor, Gardaworld
NATHANIEL (TOMMY) WALKE
Customer Relations Manager, Moor
Industries 281-***-****
JOE RAMOS
Site Engineer, Transwestern Co.
Operated core drill, slab saw and wall saw offering concrete cutting services
Provided the highest quality customer service working with contactors daily for the service company
Contacted potential clients to offer services and increase business
Managed on-site work crews and supervised work
performed
Provided training for new employees
Developed and fostered customer business relationships to ensure repeat business from multiple clients over the course of twenty-five years
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