Customer Service Representative
Resume:
Edna McCoy
Ashburn, GA *****
******.*********@*****.***
Authorized to work in the US for any employer
Work Experience
Med D Customer Service Representative
Continuum Global Solutions - Remote
October 2023 to Present
Helping members refill medications. Maintaining payment decisions. Troubleshooting prescription problems. Canceling/starting medications. While maintaining a courteous attitude. Machine Operator/Material Handler
UNIVERSAL FOREST PROUCTS, INC - Ashburn, GA
May 2019 to Present
Utility Operator
Golden Peanut and Tree Nut - Ashburn, GA
April 2022 to November 2023
Customer Service Representative
Rainbow Shops - Cordele, GA
November 2021 to March 2022
Team Leader
Adama - Ocilla, GA
April 2018 to July 2020
I am a team lead at a chemical production company in Ocilla, GA. I currently have 20 employees under my guidance. I am in charge of directing them on scheduled production of orders. I am also required to enter completed and scrapped production into our SPO accounting program to guarantee correct inventory. Brazer
Heatcraft Worldwide Refrigeration - Tifton, GA
March 2015 to April 2018
I assemble components together and braze them together to form a/c units for companies such as Wal- Mart, SAMS and Publix. Have advanced to Master Brazer within the time of my employment CNA - Certified Nursing Assistant
HERITAGE HEALTH CARE - Ashburn, GA
November 2002 to August 2009
Helping the residents live their latter years in comfort and with respect. Education
Associate's degree in Medical Billing & Coding
Ultimate Medical Academy-Tampa
March 2023 to Present
Business Management Administrative in Business
South Georgia Technical College - Cordele, GA
July 2017 to December 2018
High school or equivalent in Collge Prep/Vocational Diploma Turner County High School - Ashburn, GA
August 1992 to May 1997
Skills
• Microsoft Office (10+ years)
• I can type 32 wpm (5 years)
• Customer service
• Special Education
• Senior Care
• Materials Handling
• Pallet Jack
• SAP
• Warehouse Experience
• Leadership
• Business Management
• Quality Assurance
• Resident's rights
• Documentation review
• Patient observation
• Supervising experience
• Cashiering
• Analysis skills
• Manufacturing
• Windows
• Tax experience
• Presentation skills
• Microsoft Publisher
• Microsoft Access
• Proofreading
• Payroll
• Cash handling
• Driving
• Administrative Experience
• Microsoft Excel
• Microsoft SharePoint
• Sales
• Carpentry
• Painting
• Document management
• Stamping press
• Computer networking
• Banking
• Customer service
• Clerical experience
• Windows
• Cash handling
• Cash register
• Operating systems
• Order fulfillment
• Quality assurance
• Bookkeeping
• Medical terminology
• Communication skills
• Documentation review
• Proofreading
• Special education
• Quality management
• Manufacturing
• Microsoft Word
• Microsoft Excel
• Computer skills
• Algebra
• Quality control
• Assembly
• Continuous improvement
• SAP
• Technical support
• Supervising experience
• Typing
Certifications and Licenses
CPR Certification
CNA
Driver's License
March 2020 to April 2025
Assessments
Spreadsheets with Microsoft Excel — Proficient
June 2021
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Protecting patient privacy — Proficient
November 2021
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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