Warehouse Manager Customer Service
Resume:
EMORY DRISCOLL IV
ad5vqx@r.postjobfree.com 610-***-****
Professional Warehouse Manager offering 6 years of expertise in supervising and training 60 employees both part time supervisors and hourly employees working in large and very busy warehouses/distribution centers. Successful in meticulously managing logistics, planning employee schedules and communicating with other departments to provide smooth business operations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Accomplished manager with extensive stock reception, processing and disposition skills. Developed robust channels to source quality products and raw materials during high-demand periods. Detail-oriented record keeper and gifted team leader. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
• Decision Making
• Effective Communication
• Problem Solving
• Shipping and Receiving
• Warehouse Operations
• Positive Attitude
• Customer Service
• Forklift Operation
• Workforce Planning
• Incident Investigation
• Load Planning
• Organizational Skills
• Cross-functional Collaboration
• Safety Compliance
• Employee Engagement
• Team Leadership
• Continuous Improvement
• Logistics Coordination
• Conflict Resolution
• Performance Evaluation
• Time Management
• Quality Control
• Shipment Processing
• Performance Monitoring
• Time and Wage Tracking
• Formal Grievance Handling
• Performance Assessment
• Decision-Making
• Safety Procedures
• Schedule Coordination
• Sound Judgment
• Task Delegation
• Employee Performance Evaluation
• Computer Skills
• Loading and Unloading
• Staff Supervision
Apr 2022 - Oct 2023
Preload Supervisor
UPS - Philadelphia International
Airport
Enhanced team performance by conducting regular
training sessions, setting clear expectations, and providing constructive feedback.
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PROFESSIONAL SUMMARY
SKILLS
WORK HISTORY
Coordinated daily activities with cross-functional teams, ensuring seamless operations and timely deliveries.
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Managed scheduling of employees, ensuring adequate staffing levels were maintained during peak periods or absences.
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Optimized loading methods to maximize trailer space utilization while maintaining package integrity during transit.
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Mentored new hires on company policies and
procedures, ensuring successful integration into the team and adherence to best practices from day one.
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Actively participated in weekly team meetings,
contributing ideas and insights to continually improve departmental performance and communication across
the organization.
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Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
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Maintained accurate records of team attendance and documented disciplinary actions.
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Resolved conflicts between team members and
addressed complaints or grievances.
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Supervised team of helpers, laborers and material
movers to efficiently complete tasks.
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Determined staffing needs, developing schedules and approving daily time cards and vacation schedule.
Resolving both hourly workers and part time supervisors pay issues.
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Improved operational efficiency by implementing
effective workflow processes and resource allocation strategies.
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Collaborated with senior management on strategic
initiatives to improve overall operations at the facility level.
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Enforced team adherence to safety regulations and
protocols.
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Evaluated team performance and provided feedback
on areas requiring improvement.
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Sep 2017 - Apr 2022
Supervisor/Sorting & Unload
UPS - West Chester, PA Distribution
Center
Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
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Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
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Resolved conflicts among team members promptly,
maintaining a harmonious working environment
conducive to productivity.
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Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
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Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
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Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
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Maintained compliance with company policies,
objectives, and communication goals.
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Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
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Educated staff on organizational mission and goals to help employees achieve success.
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Observed packing operations to verify conformance to specifications.
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Evaluated staff performance and provided coaching to address inefficiencies.
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Oct 2016 - Sep 2017
Package Handler
UPS - West Chester, PA Distribution
Center
Improved package handling efficiency by implementing proper sorting and organizing techniques.
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Reduced damage rates for packages through careful
handling and adherence to safety protocols.
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Streamlined workflow by coordinating with team
members on efficient loading and unloading
procedures.
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Enhanced customer satisfaction by ensuring timely
delivery of packages through efficient processing
methods.
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Maintained a safe work environment by adhering to
company policies and guidelines for proper lifting techniques.
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Contributed to increased productivity by working
effectively in high-pressure situations.
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Maximized space utilization within trucks through
effective stacking and arranging of packages,
minimizing shipment delays.
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Boosted team performance with consistent punctuality, maintaining a strong attendance record throughout
employment tenure.
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Aided in maintaining warehouse cleanliness, ensuring an organized workspace conducive to efficient operations.
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Exceeded performance expectations during peak
seasons, managing high volumes of shipments without compromising on quality or timeliness.
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Followed safety regulations to maintain safe work
environment.
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Continually honed skills in operating various equipment such as hand trucks, pallet jacks, and forklifts to optimize workflow and enhance efficiency.
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Proved successful working within tight deadlines and a fast-paced environment.
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Assembled, sealed, and loaded packages into correct trucks.
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Loaded and unloaded materials onto and off of trucks for fast shipment.
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Maintained clean, orderly work environment free of hazards.
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Operated equipment while observing standard safety procedures.
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Drove forklifts, pallet jacks and other equipment to move materials.
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Aug 2015 - Aug 2016
Service Rep./ Dispatcher
ASD - Media, PA
Improved response times by efficiently prioritizing and dispatching emergency calls.
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Enhanced communication with first responders by
maintaining updated contact information and utilizing clear, concise language during dispatches.
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Reduced errors in dispatch logs by implementing a
thorough double-check system for all entries.
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Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
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Promoted teamwork among colleagues by proactively
assisting others when needed.
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Answered phone calls and responded to customer
emails.
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Received several "Saved Business Opportunity Awards" for customer service.
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Aug 2010 - Jul 2015
Food Prep/Storeroom Attendant
Compass Group - Kennett Square,
PA
Improved inventory accuracy by conducting regular
audits and updating records accordingly.
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Streamlined storeroom operations for increased
efficiency through reorganizing storage layout.
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Reduced stock discrepancies with careful monitoring and timely reporting of any variances found during audits.
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Enhanced workplace safety by maintaining clean,
organized, and clutter-free workspaces in the storeroom area.
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Achieved consistent availability of critical supplies by closely monitoring stock levels and promptly reordering when necessary.
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Developed strong working relationships with
suppliers/vendors for better communication regarding deliveries or issue resolution.
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Received incoming merchandise and stored in correct stock locations.
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• Maintained orderly stockroom for ease of retrieval. Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
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Compared shipping orders and invoices against
contents received to verify accuracy.
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Requisitioned new supplies and maintained storage
areas for smooth department operations.
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Corresponded with carrier representatives to make
arrangements and provide instructions for shipment and delivery of orders.
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Sorted and delivered materials to different work areas and staff.
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• Performed weekly inventory counts to verify stock levels. Mar 2024 - Current
Insurance Sales Agent
Globe Life -AID - 100 Granite Drive
#1 Media, PA 19063
Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
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Developed strong relationships with clients through consistent communication and exceptional customer
service.
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Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
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Conducted detailed needs assessments for prospective clients, ensuring comprehensive understanding of their insurance requirements.
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Fostered a positive work environment by actively
participating in team meetings and sharing best
practices with colleagues.
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Followed up promptly with interested clients to close sales.
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Provided comprehensive product knowledge and
guidance to help clients on product selection.
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May 2008
Associate of Arts: Business
Delaware County Community College Media, PA
Life & Health Insurance Licensed
EDUCATION
CERTIFICATIONS
Contact this candidate