Administrative Assistant Business Office
Resume:
Veronica Arce
Brooklyn, New York 11214
ad5vqv@r.postjobfree.com
Administrative Assistant with over 15 years of experience managing business office functions and providing executive level support to medical staff and patients. Seeking to apply my detail-oriented talents and adaptable personality to fulfill the company’s needs. Bilingual in English/Spanish.
The Rogosin Institute New York, N.Y 10021
Administrative Assistant, November 2008- March 2020.
Assist Doctors in drafting and editing memos and reports.
Perform routine clerical tasks such as mailing, copying, faxing, filing, and scanning.
Screen over 50 phone calls daily, taking messages and routine calls when necessary.
Assisted with Prior Authorization for procedures and medications.
Greeted all patients and visitors, ensuring that they received an outstanding first impression of the company.
Update and maintain patients’ health records.
Schedule and coordinate appointments.
Harlem Hospital New York, N.Y 10037
Secretary June2006- October 2008
Answering calls, taking messages and handing correspondence.
Maintaining and arranging appointments.
Typing, preparing and collating reports, filing.
Managing databases and prioritizing workloads.
Scheduling appointments
Scheduling transportation for patients.
Screen over 10 lines and distribute to
Health First New York, N.Y 10038
Customers Service June 2004- October 2006
Responds to customers’ needs in a timely and professional manner.
Answering telephone properly, courteously, and tactfully and redirecting calls and returning messages to the appropriate party.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
SKILL
Microsoft word, Excel for windows (Light typing)
Education: Redirection High School, High School Diploma
Reference: Available upon request
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