Customer Service Center Representative

Yolanda Robinson

Harper Woods, MI *****

Home: 313-***-****

******@*****.***

Summary

Self-motivated and dependable business professional capable of achieving high performance with minimal supervision. Skilled at prioritizing, completing multiple tasks simultaneously and following through to achieve goals. Flexible and goal-oriented team player with expertise in supervision and customer service. Possess exceptional ability to build productive relationships, resolve complex issues and win customer's loyalty.

Skills

Attention to detail

Clerical

Customer Service

Minimal Supervision

Communication

Ability to Work Under Pressure

Decision Making

Time Management

Self-motivation

Leadership

Adaptability

Decision making

Time management

Proficiency in Microsoft Office

Client-focused

Management

Quick learner

Results-oriented

Experience

Ascension, Troy, MI

Senior Customer Service Representative

2019-Present

Supports members and providers by reading, understanding and clearly explaining policy and procedures related to claims

Master 5 computer systems for data entry, documentation, and communication of information

Exhibit self-starting, and independent working while demonstrating person responsibility and accountability by meeting attendance and schedule expectations

Engages and collaborates with both internal and external customers

Conduent, Allen Park, MI

Benefits Call Center Representative

2017-2018

Respond to telephone inquiries regarding client benefits, conducting research and determining the best course of action for handling inquiries from business partners

Responsible for the day-to-day service and administration of benefit plans for assigned clients using established procedures and detailed instructions

Provides basic advice and guidance to clients and plan members

Maintains benefits member database by updating account information

Critical Signal Technologies, Novi, MI

Care Center Representative/Order Administrator

2012-2017

Managing and processing incoming referrals with speed and accuracy as well as maintain a high level of communication

Troubleshoot link to life unit with subscribers and technicians

Assist case managers with new referrals

Accurate interpretation, and entering of data in computer system

Dixon Medical, Detroit, MI

Office Manager/Intake Specialist

2007-2012

Supervised five patient intake specialists to ensure workflow is ran accurately

Verify patient insurance through various insurance companies

Order all DME supplies including oxygen from DME providers

Prepare claims for billing and managed invoices for vendors

Education and Training

Wayne County Community College

Business Administration

Detroit, MI

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