Lab Technician Client Relations
Resume:
Lyric Murray
Decatur, GA *****
ad5vfx@r.postjobfree.com
Motivated and dedicated professional with expertise utilizing phlebotomy training, clinical skills and client relations experience. Highly valued and respected for expertise and keen insight in following policy and implementing strategic plans in order to obtain desired results. Adept in a variety of software applications for
EMR Maintenance.
Work Experience
Assistant Lab Technician
Piedmont Eastside Medical Center - Snellville, GA
October 2023 to Present
• Performs venipunctures, and obtains/prepares blood specimens in accordance with Piedmont policies and procedures.
• Assist in the collection, processing, and handling of laboratory samples according to established procedures and protocols. Performing routine laboratory tests and accurately record and report results in a timely manner
• Monitor inventory levels of laboratory supplies and inform supervisor of any shortages or discrepancies. Keeping accurate records of all laboratory activities, including maintaining detailed logs and documenting any deviations from established protocols.
• Assist with the maintenance and calibration of laboratory equipment to ensure accurate and reliable results.
• Communicate effectively with healthcare team members and patients to provide information and answer questions regarding laboratory procedures, results, and services Phlebotomist/ Lab Technician
ACCU REFERENCE MEDICAL LABS & Atlanta GYN Center - Tucker, GA March 2023 to October 2023
· Draw blood using sterilized needles, vials and other equipment.
· Assist clinical and hospital physicians in the diagnosis and treatment of illnesses, medical conditions, and critical labs.
· Ensuring all the related specific protocols are followed before, during, and after the blood drawing procedure. This includes any regulatory, manufacturing, legal, health, and privacy protocols as needed.
· Conducting experiments under defined conditions to verify/reject various types of hypotheses using refined scientific methods, in sometimes hazardous conditions.
· Manages 50+ patient samples per day while working efficiently with the workflow
· Conducting lab tests in the areas of coagulation, hematology, cystology, urinalysis, and Cancer antigen testing.
Clinical Specialist
Visionworks - Tucker, GA
June 2022 to June 2023
· Accurately document all patient accounts, maintaining patient records as required.
· Manage daily office operations in support of the exam lane maintenance.
· Contribute to positive patient experiences, ensuring all inventory is restocked and equipment cleaned.
· Answer incoming calls, respond to inquiries and route to the appropriate areas.
· Introduce patients to OD and provide OD with important patient information.
· Verify insurance information, check for authorizations and advise patients of financial responsibilities.
· Effectively communicate with staff/management and quality check all documentation for accuracy and data integrity.
· Transition patients from doctors to the sales floor. Assistant Lab Technician
QUEST DIAGNOSTICS
January 2022 to April 2022
· Responsible for preparing and processing blood, stains and other patient specimens.
· Operated, maintained and sterilize lab equipment.
· Proficiently utilized centrifuges, automated analyzers, rotators and incubators to ensure accurate and timely test results.
· Received and prepared specimens for routine and stat analysis.
· Performed routine maintenance as required along with quality control procedures to maintain compliance with internal/external regulations.
· Demonstrated proficiency in aliquoting and pooling.
· Ensured all patient information matches identification. Delivery Team Member
PANERA BREAD
July 2020 to November 2020
· Providing quality customer service through positive and professional interaction with customers in person or by phone
· Helped with taking phone calls, placing orders and performing prep work for meals
· Follows driving security and protection policies and procedures.
· Communicates customer complaints, requests, and feedback to company management.
· Performs other assigned workstation duties including making quality products, preparing ingredients and taking orders.
· Completes pre and post shift safety inspections, recording and reporting any defects and malfunctions. Performed cleaning and repairs duties as needed.
· Demonstrate superior customer service and professionalism at all times
· Work to resolve any issues/concerns in order to retain loyal business and increase client satisfaction Education
PSYCHOLOGY
GEORGIA STATE UNIVERSITY
2019 to Present
HIGH SCHOOL DIPLOMA
CEDAR GROVE HIGH SCHOOL
CPT in Phlebotomy
Clinical Skills Training Center - Atlanta, GA
Skills
• Microsoft Office
Conflict Resolution
Medical Terminology
Customer Service
Team Player
Client Relations
Electronic Medical Records
Analytical Skills
Account Management
Deadline-Oriented
CPR
Quality Control
Vital Signs
Injection Administration
Venipuncture/Capillary Punctures
Blood Specimen Collection
Data Integrity
Certifications and Licenses
Certified Phlebotomy Technician
EKG Certification
BLS Certification
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