Customer Service Engagement

SAMANTHA WANLESS

Lincoln, CA *****

916-***-**** - ad5vf6@r.postjobfree.com

PROFESSIONAL SUMMARY

Focused individual with proven experience transporting passengers between airports, hotels and businesses. Possesses excellent customer service skills, valid license and clean driving record. Committed to upholding highest safety standards while on job. SKILLS

Flexibility

Punctuality

Situational Awareness

Route Planning

Driving Safety

Customer Engagement

Safe Driving

Schedule Management

Defensive Driving

WORK HISTORY

08/2020 to Current Uber Partner

Uber Eats – Sacramento, CA

Improved customer satisfaction by providing prompt and professional service as an Uber Partner.

Maintained a high driver rating through excellent communication and navigational skills.

Collaborated with fellow Uber Partners in sharing tips and best practices for efficient operations within the rideshare community. Increased efficiency with effective route planning and GPS navigation usage. Managed challenging situations calmly, addressing any conflicts or issues that arose during rides.

11/2022 to 04/2023 Lyft Driver

Lyft Driver Service – Sacramento, CA

Increased efficiency with effective route planning and GPS navigation Maintained a high driver rating through excellent communication and navigational skills.

Enhanced passenger experience by keeping a clean and comfortable vehicle environment.

Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.

Provided safe transportation for passengers, adhering to traffic laws and regulations.

Handled ride requests professionally, respecting privacy boundaries of both riders and drivers.

Built rapport with passengers through friendly conversation and attentive listening. Displayed adaptability in navigating various driving conditions and environments, ensuring passenger safety at all times.

11/2022 to 01/2023 City Carrier Assistant

USPS – Orangevale

Same as below

10/2021 to 02/2022 City Carrier Assistant

USPS – Sacramento, CA

Enhanced mail delivery efficiency by sorting and organizing mail according to established routes.

Improved customer satisfaction by promptly responding to inquiries and addressing concerns related to postal services.

Maintained accurate records of deliveries and collections, ensuring timely updates for the tracking system

Collaborated with fellow carriers to cover different routes when needed, demonstrating teamwork and flexibility.

Safely operated postal vehicles for transportation of mail between facilities, adhering to traffic laws and regulations.

Managed high-volume mail deliveries during peak seasons, ensuring timely and accurate distribution to customers.

Streamlined route planning by utilizing GPS devices and mapping tools for efficient navigation.

Navigated diverse weather conditions while carrying out deliveries on foot or via vehicle, maintaining professionalism at all times. Efficiently managed time and resources to ensure timely completion of route assignments while meeting delivery standards.

Minimized delays in service during challenging situations like inclement weather, by maintaining open communication with supervisors and team members. EDUCATION

Biological And Physical Sciences

Sierral College - Rocklin, CA

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