Post Job Free
Sign in

It Support Software Engineer

Newark, NJ, 07112
May 21, 2024

Contact this candidate


Lamyae Chafik


Jersey City, NJ


Multi-lingual Professional with experience specializing in software development HTML, CSS, and JavaScript. Experienced in the customer support field with a Bachelor's of Networking and Security.

A proven track record of executing complex technical projects for development. Strong attention to detail and capacity to work under pressure to fulfill deadlines. Fluent in English, French, and Arabic.

Technical Skills

HTML CSS CISCO JavaScript Ticketing System


Per Scholas Software Engineer Jersey City, NJ September 2023

Bachelor's of Networking and Security October 2016

Faculty of Science and Technology Settat, Morocco


Google IT Support Professional Certificate 01/2021

Financial Investment Operation Year Up Boston 08/2018

Professional Experience

IT Support Engineer Zoom Information Inc. Waltham, MA 01/2022 - 05/2022

Installed and maintained the company's computer systems and network

Met with clients to diagnose software, networking, or hardware issus

Used good problem-solving skills for troubleshooting problems

Utilized remote access to perform troubleshooting when needed

Data Repair Analyst Granite Telecommunication Quincy, MA 09/2021 - 10/2021

Troubleshoot customer requests to ensure proper resolution

Processed all conversions and change orders for mobile customers

Provided technical assistance to customers on inbound telephone tech support calls

Updated premier and sales with due date information

Waitress Sulmona Restaurant Cambridge, MA 02/2017 - 11/2019

Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers

Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness

Sales Associate and Cashier ZARA – Boston, MA 08/2016 - 02/2017

Maintained records related to sales, returns and inventory availability

Delivered a high level of assistance by locating products and checking the store system for merchandise at other sites

Managed team members to maintain floor and stockroom standards in order to achieve our brand's goal

Contact this candidate