Call Center Technical Support
Resume:
Toni Miller
Morrow, GA
ad5vd8@r.postjobfree.com
linkedin.com/in/toni-miller-55a38459/
Summary: Highly skilled professional with extensive experience in warehouse operations, inventory management, and remote technical support. Proven ability to work in fast-paced, production-driven call center environments while managing multiple systems simultaneously. Strong background in client registration, scheduling, and financial clearance with a focus on accuracy and efficiency. Exceptional communication skills and a commitment to excellence in all tasks.
SKILLS
Production Driven Call Center Experience: Proven ability to work effectively in high-pressure environments, balancing multiple tasks and responsibilities.
Dual Monitor Familiarity: Experienced in using dual monitors for efficient multitasking and information processing.
Typing Proficiency: Strong typing ability for quick and accurate data entry.
Windows-Based Environment Knowledge: Proficient in navigating and utilizing Windows operating systems.
Advanced Multitasking: Exceptional ability to handle multiple systems simultaneously, including financial clearance and scheduling functions.
Clear Communication: Strong written and verbal communication skills, ensuring clear and concise interactions with patients and team members.
Scheduling & Registration Expertise: Skilled in providing timely scheduling and registration functions during a single call, including providing important information to callers.
Financial Clearance: Proficient in verifying patient demographics and insurance information, securing pre-payment, and performing collection efforts.
Order Management & Pre-Reg: Capable of verifying orders, indexing and exporting orders, and creating complete pre-registration accounts for upcoming inpatient or surgical admissions.
Professional Experience
Warehouse Associate AmChar McDonough, GA
March 2023- March 2024
Managed warehouse operations and inventory control for a fast-paced distribution center.
Improved inventory accuracy through the implementation of tracking methods and organization systems.
Enhanced shipping efficiency by 10% and reduced errors by 20% within the first three months.
Provide thorough checks of all inventories and ensure everything is up to code.
Inventory Manager GXO Logistics McDonough, GA
October 2021- April 2023
Oversaw inventory levels and conducted regular audits to optimize stock levels and reduce discrepancies.
Developed new inventory management protocols and conducted staff training on best practices.
Decreased inventory discrepancies by 25% and improved stock accuracy, reducing carrying costs by 15%.
Utilized software to track inventory inside the facilities and once it has reached customers, and to prepare records.
Helpdesk Technician O'Reilly's Distribution Remote
December 2015- June 2021
Provided remote technical support for O'Reilly's distribution centers across the USA.
Utilized various research tools to identify and resolve customer issues, maintaining high-quality service.
Consistently maintained high response rates, contributing to a 98% customer satisfaction rating.
Create and answer IT support tickets to increase productivity, and uptime, and reduce costs for the company.
Education:
Associate of Science in Nursing
Georgia Military College
2023- Present
Contact this candidate