Human Resources Data Entry

John W. Massey * Edgeview Lane, Sicklerville, NJ *8081

Phone: 856-***-****, E-mail: ************@*****.***

SUMMARY

Multi-faceted, efficient, and reliable professional with over eight years of experience as a Fraud Specialist and Wire Transfer Specialist. Diversified skills include client relations, fraud prevention, human resources vendor management, account management, and Information Technology. Excellent interpersonal, phone, and digital communication skills.

WORK EXPERIENCE

TD Bank, Mount Laurel, NJ

Fraud Agent November 2012 - Current

Verifies and identifies fraudulent deposit activity to detect or prevent financial crime activities or behavior patterns (i.e. transaction fraud, account takeover), in order to mitigate risk or recover losses.

Determines level of fraud and takes appropriate security measures, such as restricting customer’s accounts and referring accounts to Global Security Investigations, to protect the company or customer from additional loss.

Demonstrates the ability to quickly identify red flags such as, new account deposit fraud, fictitious/altered checks, multiple ATM withdrawal attempts against a new deposit, starter checks deposited into a new or overdrawn account, etc.

Goal-oriented and self-motivator, resulting in consistently exceeding business metrics such as Productivity, Hold/Save Ratios, Missed Items, etc.

Trained in multiple processes, including SQN Deposit Review, mRDC, Same Day RDI, Reg CC

Wire Transfer Specialist November 2011 – November 2012

Complete outgoing wire transfers: verify and transmit outgoing wires from various branch locations and back offices.

Review the purpose of the wire transfers and consider if reasonable to effectively eliminate potential fraud situations.

Interacted with branches and departments throughout the bank by providing support for screening wire transfer requests for fraud and suspicious activity.

Assisted branch employees with the completion of wire transfer authorization form to ensure they were set up effectively on order to process wire transfers efficiently according to the company’s framework and the bank’s policy requirements such as initiation and callback confirmations.

Learned and utilized Federal Regulations that govern wire transfer transactions to minimize/eliminate any potential loss to the bank.

Support management team, ensuring regular reports are completed on time. Interact with other banks for verify funds and relationships with customers.

Fresh for All/Philabundance, Philadelphia, PA 2009 – February 2011

Volunteer

Assisted organizers with sorting and distributing food items.

Helped program recipients transport and load their items into vehicles.

Built relationships with clients by engaging in positive, respectful dialogue.

Maintained a clean and orderly work environment to ensure all food compliance regulations were met.

Electronic Data Systems (EDS), Cherry Hill, NJ 2005 - 2008

Human Resources Vendor Manager

Managed vendor portfolios, including overseeing the accounting and record-keeping of more than $200 million in client funding.

Provided day-to-day support to multiple business partners with minimal guidance.

Generated monthly billing reports for the client and vendors.

Participated in annual enrollment planning and implementation projects.

Assisted with the management of client’s medical, dental, vision and prescription plans in the vendor’s database.

Provided consultations and direction to clients; resolved customer billing issues and vendor discrepancies.

Spirit Airlines, Egg Harbor, NJ 2003 - 2005

Customer Service Specialist

Checked in passengers for travel using computerized systems; verified documentation for all passengers.

Informed guests of accurate gate, flight arrival/departure information, answered general inquires, and assisted guests with special needs.

Processed tickets, checked baggage and monitored carry-on baggage for size and quantity, collected checked baggage fees, and assigned seats.

Reinforced compliance with FAA, airline, and airport regulations.

EDUCATION

Rutgers University, Camden, NJ Major: Computer Science B.A. Degree Program

COMPUTER SKILLS

MS Office 2000, Excel 6.0, Windows 95/98/2000, Windows NT 4.0 Lotus and Outlook

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