Client Care Customer Service
Resume:
Lora Justice
Hard working, Passionate worker with 11+ years of experience in security,15+ years of
customer service, 12+ years experience as a phone operator, and 4+ years experience as a site supervisor, seeking to strengthen custom and client care services through proven skills in security, phones services, customer care services, daily care, problem solving and teamwork
United States 24739
****************@*****.***
Authorized to work in the US for any employer
Work Experience
Domestic Violence Advocate
S.A.F.E
November 2020 to Present
Assist victims of violence by helping the do domestic violence positions, going to court with them and transporting victims to she shelter. We also Assist in helping them find places that will get with set up with housing, utility payments and many other services. Switchboard Operator/Receptionist
Bluefield Regional Medical Center - Bluefield, WV
November 2018 to August 2020
PBX switchboard operator, accounting tapes and AS 400 tapes, over head pages, code systems, pages and logging, Avaya phone and computer system, HIPPA, CPI training, documentation, patient information, client care and services TYCO monitoring and total alert system, psychiatry logging and information, ER on call, HSM tryst.
Switchboard Operator
DSI Security Services - Dothan, AL
April 2018 to November 2018
PBX switchboard operator, accounting tapes and AS 400 tapes, over head pages, code systems, pages and logging, Avaya phone and computer system, HIPPA, CPI training, documentation, patient information, client care and services TYCO monitoring and total alert system, Physicians logging and information, ER on call, HSM tryst.
Security Officer
Cramer Security and Investigations
August 2006 to December 2016
Signed in vendors and visitors, hazard trained them and called to verify them, transferred calls, answered calls, radioed security to check in or if problems occurred, 4 years supervisor, Avaya phone and computer system, documentation, safety sensitive training, employee information, client care and services, Tyco and total alert monitoring, watching and monitoring equipment for both underground and surface mining . Phone Operator
Issues and Answers - Grundy, VA
May 2004 to June 2005
Phone and computer system, answering calls and calling customers, documentation, client care and information
Q & A
MIngo Nursing Home - Williamson, WV
June 2005
Cleaned rooms, made beds, handed out food trays and helped feed patients, monitored patients while outside smoking, answered phones, done activities and games with patients, handed out snacks Education
Bachelor's in Healthcare management
American InterContinental University-Online - Houston, TX February 2019 to February 2022
Some High School
Gilbert High School - Gilbert, WV
Skills
• Customer service, communications, positive attitude, teamwork, self- management, great thinking skills ( good at problem solving decision making), resilience determination and willing to learn. (10+ years)
• PBX
• Call Center
• Multiline
• Multi-line Phone Systems
• Security
• Hospital Experience
• Healthcare Management
• HIPAA
• Supervising experience
Certifications and Licenses
Owner of Just As Kleen
Present
I have my License for my own cleaning business which is called Just As Kleen. Assessments
Customer Focus & Orientation — Proficient
October 2020
Responding to customer situations with sensitivity Full results: Proficient
Verbal Communication — Highly Proficient
October 2020
Speaking clearly, correctly, and concisely
Full results: Highly Proficient
Case management & social work — Familiar
February 2022
Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
i am a hard worker who learns fast. i am good with the public and have plenty of experience in dealing with people.
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