Customer Service Coordinator
Resume:
NICOLE
ORTIZ
************@*****.***
Rio Rancho, NM 87124
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
PROFESSIONAL SUMMARY
HME Specialists - Audit Examiner
Albuquerque, NM • 03/2024 - Current
Lovelace Medical Group - Lead Customer Service Coordinator Albuquerque • 09/2022 - 10/2023
Applebee's Grill + Bar - Bartender/Manager
Albuquerque, NM • 01/2003 - 07/2022
WORK HISTORY
• exl audits for BCBS
• TPE Medicare Audits
• Medical Records
• Self-motivated, with a strong sense of personal responsibility. Skilled at working independently and collaboratively in a team environment.
•
• Proven ability to learn quickly and adapt to new situations Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
•
Managed a high volume of client requests, ensuring timely and effective service delivery.
•
Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
•
Resolved customer complaints and issues to drive satisfaction and loyalty.
•
Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
•
Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
•
Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
•
Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
•
Problem-Solving
Verbal and written communication
Team Leadership
Attention to Detail
Friendly, Positive Attitude
Problem-Solving
SKILLS
Albuquerque High School
Albuquerque, NM • 05/2006
High School Diploma
EDUCATION
Contact this candidate