Customer Service Licensed Esthetician

VICTORIA GUZMAN

San Antonio,TX 210-***-**** *************@*****.***

PROFESSIONAL SUMMARY

Licensed esthetician who is a sociable, commited and a diligent self starter eager to begin my journey in a service-based career. Result driven with hands-on experience to deliver exceptional services. Team player who understands customer needs for quality services and value for the dollar. Ready to use my skills to grow clientele and cultivate customer loyalty. Knowledge & Skills Areas

• Customer service oriented

• Adaptability

• Time management

• Skin care product knowledge

• Facials

• waxing

PROFESSIONAL EXPERIENCE

Lifestyle Consultant, Massage Heights January 2022 – October 2023

● Built strong customer relationships that resulted in a surge of weekly bookings

● Met customer expectations by providing consistent and timely communication

● Supported new marketing and advertising campaigns developed by management in order to propel new clients

● Helped resolve guest problems by remaining positive, friendly and respectful.

● Served as a primary point of contact for members and guest for information on spa products and services.

● Reference: Michael Lopez 210-***-****

Lead Sales Associate, Furniture Mart January 2016 – March 2021

● Communicate in writing to complete paperwork and detailed reports regarding incidents and/or discrepancies to management and leadership.

● Maintained thorough knowledge of products, sales, promotions, and holiday discounts to provide customers accurate responses.

● Responsible for ordering supplies, inventory control, and establishing relationships with contact centers for internal stock issues.

● Served as a motivating leader to staff to constantly improve and exceed customer expectations

● Anticipate and promptly respond to client needs, adhearing to store service experience

● Perform daily transactions of $15,000+ while upselling to meet daily revenue targets and increase average order value.

● Reference: Ron Fowler 210-***-****

EDUCATION

Paul Mitchell School

Licensed Esthetician 2023, 750 Hour Program

Revelant Coursework: facial treatments, hair removal, buisness practices, body treatments

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