Data Entry Customer Support

Jaime White

312-***-**** ad5vb4@r.postjobfree.com

P R O F E S S I O N A L S U M M A R Y

Experienced customer service leader with over seven years of experience in customer support, data entry, service level agreements, escalations, and resolutions. Excited to bring my proven technical skills and passion for customers to the team.

Additional Knowledge Area:

Data Entry - Root Cause Analysis - Project Management - Zendesk G-Suite – KPI’s - Customer Support - Virtual Sales E X P E R I E N C E

Team Lead 04/2023 – Present

Hudson News, Ohara Airport

• Perform daily transactions of $15,000+ while upselling to meet daily revenue targets and increase average order value (AOV).

• Assist in training 10-12 cashiers and new hires on Point-Of-Sale (POS) and other workforce management systems.

• Build a rapport with regular customers and maintain effective, professional relationships with store employees and vendors.

• Consult with leadership for assigned dining room station, opening side work, and closing side work daily duties.

• Follow all company standards regarding paperwork, time management, cash management and loss prevention, and revenue.

• Provides a safe working environment in accordance with OSHA standards and maintains a clean and organized accident-free work area.

• Take pride in every aspect of work duties and perform it with energy and enthusiasm to create an enjoyable environment for customers.

Billing Specialist 09/2021 – 03/2023

Discover Financial, Chicago IL

• Answer incoming calls for customers.

• Work offline on dispute cases.

• Go over bills and make adjustments.

• Work virtually with some of the clients.

Jaime White

312-***-**** ad5vb4@r.postjobfree.com

• Operate on double screens

• Work virtually from home on a hybrid schedule

Customer Care Rep 03/2018 –06/2021

• At&t, Chicago, IL

Answered incoming calls

Look into orders for customers to see what's going on with here event tickets

Sent tickets off via ups

Put lost package claims in

Loaded in sent off gift cards

Solve customers problems

Made sure customer had correct tickets

Responded to customer requests for products, services, and company information.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Updated account information to maintain customer records. Provided primary customer support to internal and external customers. Answered customer telephone calls promptly to avoid on-hold wait times. Offered advice and assistance to customers, paying attention to special needs or wants.

Office Manger/ Receptionist 02/2015 – 03/2018

T.H Sung Md Office, Chicago, IL

Jaime White

555-***-**** ad5vb4@r.postjobfree.com Linkedin.com/in/first-lastname (OPTIONAL) Got examination rooms ready

Made sure patients where signed in

Took patients weight, height, and blood pressure

Made sure patient was current on their insurance

Fax prescription to pharmacy

Used Microsoft excel to log charts and appointments Maintained confidentiality of information regarding clients and company. Restocked supplies and submitted purchase orders to maintain stock levels. Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Confirmed appointments, communicated with clients, and updated client records.

Responded to inquiries from callers seeking information. Corresponded with clients through email, telephone, or postal mail. Managed multiple tasks and met time-sensitive deadlines. Answered phone promptly and directed incoming calls to correct offices. Kept reception area clean and neat to give visitors positive first impression.

Provided clerical support to company employees by copying, faxing, and filing

documents.

E D U C A T I O N & C E R T I F I C A T I O N S

High School Diploma/ Academy Of Scholastics Of Achievement, Chicago, IL 09/2004 -06/2008 Hind Community College, Jackson, MS 08/2012

P R O F E S S I O N A L D E V E L O P M E N T

Phlebotomy Certificate 08/2021

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