Customer Service Blood Collection
Resume:
Serena Danielle Gonzalez
Renton, WA *****
ad5vaf@r.postjobfree.com
I am a reliable individual with over a year of experience in customer service and retail. I am an outgoing and effective listener, and I am excellent at handling customer needs and concerns. Authorized to work in the US for any employer
Work Experience
Associate blood collection specialist II
Bloodworks Northwest - Renton, WA
October 2022 to May 2024
• Screening and taking vital signs of potential donors/patients and evaluating their eligibility following Bloodworks’ policies/procedures
• Answering donor questions to ensure they are giving informed consent to donation and blood testing
• Performing donor identification, properly label blood components for venipunctures for whole blood and test tubes
• Performing whole blood collection procedures on donors
• Performing ARBC double red procedure on donors using the ALYX machine
• Monitoring/caring for donors with adverse reactions to the donation process
• Sealing blood units and preparing component shipment
• Follow universal precautions and bio-hazard safety standards for handling blood
• Properly documenting and performing quality controls to uphold Bloodworks and FDA standards to maintain the safety of the blood supply
• Interacting with team members and donors in a knowledgeable and professional manner
• Ability to drive box trucks and RV style Bus to mobile drive locations
• Able to set up in different permitted/ reserved locations for blood drive and monitor donor flow Shift Lead
GS Labs, LLC
September 2021 to September 2022
• Provide coverage in any department as needed.
• Maintain a HIPAA compliant work environment with staff.
• Train and educate new staff members in all positions.
• Provide training for new covid testing as required.
• Update inventory logs, UPS tracking information, and maintain count of daily appointments.
• Send out nightly reports on inventory and completed appointments.
• Ability to handle customer issues and concerns
• Cover different locations as active on site manager as needed. Lab Tech Assistant
GS Labs, LLC - Bellevue, WA
August 2021 to September 2022
• Maintain a clean, organized work environment
• Prepare samples/specimens
• Produce accurate and reliable data in the specified timeframe, document results accurately and completely
• Follow process to complete routine tasks
• Adhere to procedures, policies, and health/safety guidelines
• Document all activities, record results, and provide data to Administrative team members Receptionist/ Tattoo Artist Assistant
Highpoint Tattoos, 396 S Imperial, El Centro
December 2019 to February 2021
• Answer phone calls, schedule appointments, take down client information.
• Clean tattoo station, sanitize area and equipment.
• Setup tattoo stations, make and place stencils for clients. Returning Sales Associate
Spirit Halloween - El Centro, CA
November 2019 to September 2020
• Operating cash registers and handling cash and card transactions with guests.
• Helping guests with finding costumes and products, or recommending similar products, and costume add ons.
• Providing quality customer service to guests and answering any questions they have on costumes, products, masks, or other merchandise.
Seasonal A&A Team Member
Target - El Centro, CA
November 2018 to January 2019
• Assisting the guest find items and answer questions.
• Coverage for electronics and the front end, assisting with online orders and pickups.
• Ability to learn and adapt to current technological needs
• Helping maintain a clean and organized department Education
N/A
Mesa San Diego College - San Diego, CA
June 2019 to July 2021
High School Diploma
Southwest High School - El Centro, CA
August 2011 to June 2015
Skills
• Ability to work under pressure// Multi-tasking// Adapts quickly to changing work environment// Teamplayer// Great with talking to guests/clients// Detail-oriented// Reliable
• Illustration
• Graphic Design
• HIPAA
• Adobe Illustrator
• Microsoft Office
• Tattooing
• Shift Management
• Adobe Photoshop
Certifications and Licenses
Medical Assistant Phlebotomist Certification
January 2023 to July 2025
CPR Certification
December 2022 to December 2024
BLS Certification
December 2022 to December 2024
Assessments
Customer focus & orientation — Proficient
August 2021
Responding to customer situations with sensitivity Full results: Proficient
Work style: Reliability — Proficient
August 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Work style: Professionalism — Proficient
June 2021
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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