A Team Customer Service
Resume:
LAURA BROCK Roanoke, VA *****
*************@*****.***
I am a phlebotomist with strong hand and eye coordination, very compassionate, attentive to details, communication with relatives to give them peace of mind and make blood collection a team work.
SKILLS
Solidarity
Compassionate
Patient
Positive
Hardworking
Strong physically, mentally
Willing to help other
Heel Sticks, Pediatric, Geriatric
Phlebotomy Procedures
Patient Confidentiality
Blood Sample Collection
Venipuncture and Capillary Puncture
Phlebotomy Technician • Quest Diagnostics
Roanoke, VA • June 2023 to Current
Collect blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
Speak with patient for doctor's orders and reduce fear, or anxiety and optimize cooperation.
Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
Used personal protective equipment correctly to protect coworkers and patients. Customization • Elizabeth Arden Beauty Products Women's Skin Care Roanoke, VA • May 2022 to June 2023
Cancel order/inventory damage products
Check pallets, all information are right
Make labels.
Organize and kept records of all orders and put it in the system Skilled at working independently and collaboratively in a team environment. Self-motivated, with a strong sense of personal responsibility. Proven ability to learn quickly and adapt to new situations. Worked well in a team setting, providing support and guidance.
Customer Service (Volunteer) • Lewis Gale Medical Center Salem, VA • August 2021 to April 2023
Give information, transport patients, receiving calls
Quality Inspector • Arkay Packaging
September 2018 to January 2022
Notified supervisors about production problems and helped identify and correct concerns.
Documented, filed and maintained proper inspection records and quality assurance documents.
Inspected, tested and measured materials, products and installations against specifications.
PROFESSIONAL
SUMMARY
SKILLS
WORK HISTORY
Completed evaluations by properly using various gauges, tools and equipment. Assessed finished items for defects and ordered reworks to eliminate irregularities. Measured product dimensions to assess compliance with specifications. Administrator -Manager • 'La Occa" Laundry/ "D'Livery" Restaurant June 2010 to September 2015
Maintaining the Company revenue, profitability, and quality goals. Responsible for ensuring that the operation of the Company is efficient in addition to maintaining a high level of production, productivity, quality and standards of customer service GED • CARILION CLINIC
Roanoke, VA • November 2021
CPR-AED LIFE SUPPORT
GED • Fast Track Healthcare Education
Roanoke, VA • October 2021
PHLEBOTOMY
GED • ISIL Institute
LIMA-PERU • November 2008
BUSINESS ADMINISTRATION
Diploma - High School • Santa Rosa High School
Surquillo, Lima-Perú • December 1990
** BILINGUAL
ENGLISH-SPANISH
EDUCATION
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