Data Entry Front Desk

demond

johnson

Portland, OR ***** *********@*****.***

experience

Disbursement Analyst, Oct 2017 – Present

Epiq Systems, Beaverton OR

+ analyze accounts and data for accuracy

+ confirm all posting of checks and other

transactions to account records and investigate

any unexplained discrepancies in account activity

+ maintain client and correspondence files

+ extract data from the company database and

run reports for management

Deposit Risk Analyst, Aug 2016 – Dec 2016

Simple (Cinder Staffing), Portland OR

+ reviewed and processed deposited items within

internal systems

+ collaborated with risk personnel and service

provider partners to track and manage fraud

investigations

+ corresponded with customers involved in

exception deposit cases

Fraud Detection Coordinator, Jan 2015 – Dec 2015

Capital One Bank, Tigard Or

+ managed inbound and outbound customer calls

+ maintained and updated case management

system tracking fraud cases

+ managed data entry of customer account

information

Nike Employee Store Athlete, April 2010 – June 2014 Nike Inc., Beaverton OR

+ managed front desk duties (e.g. check in guests, maintain guest list, answer phone, handle mail)

+ processed customer transactions and maintained

cash drawer

+ assisted with stock maintenance and inventory

counts

skills & attributes

Fraud Detection

+ conduct root cause analysis to identify

opportunities to predict, prevent and mitigate risk within processes and performance

+ properly document all case-related activities to notify internal partners

+ respond to escalated loss prevention issues,

industry risk alerts, bank alerts and consumer alerts Customer Service

+ excellent communication and rapport building

+ complaint handling and dispute resolution

+ outgoing and fun personality, with a great sense of humor

Communication

+ strong phone skills and understanding of call

center operations

+ prepare written communications and case

summaries in a thorough, clear, organized and

timely manner

+ quick and efficient when responding to

customer’s needs

education

Lane Community College

Eugene OR, June 2007

activities & interests

EXTRACURRICULAR: Intramural Flag Football and

Softball League, Portland Adult Basketball League, Underdog Kickball League

*Licensed barber who has had the opportunity to

cut athletes and musicians, such as Antonio Brown, Miguel, Dennis Dixon and Ed Dickson

SKILLS: Tableau, Excel, Word.

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