Customer Service Representative

Mike Khatib

Riverside, CA ***** 951-***-**** ****.********@*****.***

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Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Skills

Product Knowledge

Complaint resolution

Adaptive team player

Store maintenance

Customer Service

Problem-solving abilities

Courteous demeanor

Experience

SALESPERSON 05/2024 - Current

Fadeaway Marketing - Riverside, CA

Averaged giving away 3 or more free smartphones on a daily basis Filled out customer applications accurately to determine eligibility for complimentary smartphones or tablets Exhibited a resilient and professional demeanor in adverse climates. Conducted extensive travel within Riverside County to evaluate potential sites CUSTOMER SERVICE REPRESENTATIVE 05/2021 - 05/2024 Chevron - Eastvale, CA

Answered customer inquiries and provided accurate information regarding products and services. Resolved customer complaints promptly and efficiently. Provided exceptional customer service to ensure customer satisfaction. Developed strong relationships with customers by providing personalized assistance and support. CUSTOMER SERVICE REPRESENTATIVE 06/2020 - 02/2021 Circle K - Corona, CA

Identified opportunities for upselling additional products or services based on customer needs. Developed positive relationships with customers through friendly interactions. Maintained a high level of professionalism when dealing with difficult customers. Developed strong customer relationships to encourage repeat business. Education and Training

Riverside City College - Riverside, CA Associate of Arts Administration And Information Systems, 02/2019

Accomplishments

Employee of the Month at Chevron - Feb.2024

Certifications

RAD ID - RAD is a system that validates the identities of service provider representatives performing transactions in NLAD and the National Verifier. #A029AJ5K8

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