Customer Relations Inbound Calls
Resume:
Shane Wilson
Shane Wilson
Service, Support, and Hospitality Expert
ad5v5l@r.postjobfree.com
Tucson, AZ 85710
Authorized to work in the US for any employer
Summary
With over two decades of direct client/customer relations experience spanning from Honor Health to Merrill Lynch, I offer a proven track record of reliability and dependability. Seeking a stable and rewarding employment opportunity in the area.
Work Experience
Doordash Driver
Maricopa, AZ
December 2020 - Present
Food delivery services
Consultant, Afni - Tucson, AZ
June 2022 - December 2022
Contractor for Progressive Casualty Insurance Co.
Assisted policyholders with coverage and vehicle adjustments
Managed policy renewals and increases
Handled policy billing and addressed customer inquiries via inbound calls with dual monitors
Lead Client Associate, CarMax - Tempe, AZ
February 2020 - December 2022
Managed inbound calls for vehicle purchase, financing, payments, and title-related queries
Proficient in using multiple applications like Microsoft Teams, Salesforce, and Outlook for customer assistance and daily metric monitoring
Claims Adjuster, Turo - Phoenix, AZ
January 2021 - May 2022
Reviewed auto claims and managed databases, emails, and texts
Driver Full-Time, DoorDash & GrubHub - Scottsdale, AZ
October 2018 - January 2020
Qualified Driver for DoorDash and Grubhub
Driver/Warehouse, Amazon/3rd Party Courier/Flex - Chandler, AZ
August 2017 - October 2019
Successfully completed screenings to become a driver for an Amazon exclusive 3rd Party Courier Company
Contract Agent - Short Term Contract
March 2016 - February 2018
Property & Casualty/Document Analysis
Handled complex personal property claims and ensured document compliance and licensing requirements
Managed communication and scheduling, guided new employees on filing processes, and reviewed incoming tech documents for distribution lists
Property & Casualty Adjuster, State Farm Insurance - Tempe, AZ
April 2013 - April 2013
Reviewed new auto claims, verified loss reports, documents, and conducted thorough liability investigations
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