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Medical Assistant Customer Service

Killen, AL
May 22, 2024

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Sarah Feliciano

Registered Medical Assistant


Killen, Alabama 35645



As a Registered Medical Assistant, my primary objective is to support the functioning of the medical office operations by coordinating with the other medical staff to take vitals, draw blood, prepare lab specimens, and take care of the daily tasks of the office for the day. I aim to create a positive and productive work environment by communicating with my team members, provide exceptional customer service, manage rooming and patient flow, and review all patients medical histories, labs, medications, x-rays, and other needs through the EMR system.


Purdue Global University – Bachelor of Health Science Degree (In Process)

Tulsa Community College – Medical Lab Technician Degree (Courses Completed)

Lincoln College of Technology – Certificate Medical Assistant

American Medical Technologist – Registered Medical Assistant

Key Skills

•Interact effectively with others

•Excellent oral and written communication skills

•Multi-task under stressful situations

•Takes initiative on own

•Knowledge of ordering medical supplies

•Knowledge of Microsoft Office

•EMR Systems (EPIC and others)

•12 years of customer service

•Can transition from back to front easily

•Understanding different techniques to handle specimens from lab

•Proficient knowledge in blood draws

•Ability to handle flexible shifts and different schedules

•Worked in a variety of specialties such as: Cardiac, Pulmonary, Geriatrics, Endocrinology, Neurology,

Pediatric, Family Medicine, OB/GYN, Dermatology, ENT, Pre and Post Surgery, Gastroenterology, Internal Medicine, Pain Management, and Podiatry


September 2021 – June 2023

Medical Assistant • Diversity Family Health – Tulsa, OK

Cover front and back office for family medicine clinic

Order supplies

Vitals, blood draws, prior authorizations, lab collections/processing

Assist with in-office procedures (ie biopsies and removals)

STD care and HIV help through the state

Chart using EMR

Answer multi-line phone system, call backs, faxing, filing, and provide follow-ups

April 2021 – September 2021

Medical Assistant • Warren Clinic – Tulsa, OK

Worked front and back office for internal medicine clinic

Assisted provider with physicals (including Medicare physicals)

Cleaned/stocked rooms

Roomed patients, vitals, medication refills

Phone calls, messages for providers, DMEs, prior authorizations

April 2020 - 2021

Medical Assistant • Summit ESP a Haliburton Service (Wavys) – Tulsa, OK

Checked temperatures of employees, vendors, and clients entering the building

Assisted non-employees fill out forms per COVID-19 protocol

Followed specific instructions to handle a fever based on COVID-19 protocol

Cleaned areas and items to keep areas protected

Used proper PPE when necessary

August 2016 – March 2020

Day Laborer • Standby Personnel – Tulsa, OK

Worked with agency on various day jobs

August 2017 – July 2018

Medical Assistant • Warren Clinic – Tulsa, OK

Worked in internal medicine clinic and HIV care

November 2016 – December 2016

Medical Assistant • Urologic Specialists of Oklahoma – Tulsa, OK

October 2015 – August 2016

Medical Assistant • Figure Weight Loss – Edgewood, KY

April 2015 – October 2015

Medical Assistant • Laser Spine Institute – Cincinnati, OH

February 2015 – April 2015

Lead Medical Support Assistant • Aspen Community Living – Cincinnati, OH

September 2012 – March 2014

Medical Assistant • St. Elizabeth Physicians – Ft. Mitchell, KY

Responsibilities: Covering front and back office of medical practices. Tracking usage and storage of supplies to see where reductions could be made in ordering of supplies. Ordering medical supplies when needed. Vitals, blood draws, prior authorizations, lab collections and processing. Assisting with in-office procedures (ie biopsies and removals). STD care and HIV help through the state. Using EMR systems for messaging and patient chart needs. Answering multi-line phone system, call backs, faxing, filing, and provide follow-ups.


I have knowledge and understanding of various medical fields to be able to help efficiently in different medical settings. I can work well as a leader of a team and a team member to bring others together to help run an office like a well-oiled machine. I can also communicate well with patients to be able to help with understanding of their medical needs for any questions they might have for the physicians, medical assistant, or other medical staff to provide the best possible care.


I have received two honor awards in my college. I am part of the Tri Alpha Honor Society and the National Society for Leadership and Success. I am part of both societies that work towards better success for leadership in college students and first-generation college students.


Available upon request.

Contact this candidate