Medical Assistant Customer Service
Resume:
Sarah Feliciano
Registered Medical Assistant
Contact
Killen, Alabama 35645
ad5v54@r.postjobfree.com
Objective
As a Registered Medical Assistant, my primary objective is to support the functioning of the medical office operations by coordinating with the other medical staff to take vitals, draw blood, prepare lab specimens, and take care of the daily tasks of the office for the day. I aim to create a positive and productive work environment by communicating with my team members, provide exceptional customer service, manage rooming and patient flow, and review all patients medical histories, labs, medications, x-rays, and other needs through the EMR system.
Education
Purdue Global University – Bachelor of Health Science Degree (In Process)
Tulsa Community College – Medical Lab Technician Degree (Courses Completed)
Lincoln College of Technology – Certificate Medical Assistant
American Medical Technologist – Registered Medical Assistant
Key Skills
•Interact effectively with others
•Excellent oral and written communication skills
•Multi-task under stressful situations
•Takes initiative on own
•Knowledge of ordering medical supplies
•Knowledge of Microsoft Office
•EMR Systems (EPIC and others)
•12 years of customer service
•Can transition from back to front easily
•Understanding different techniques to handle specimens from lab
•Proficient knowledge in blood draws
•Ability to handle flexible shifts and different schedules
•Worked in a variety of specialties such as: Cardiac, Pulmonary, Geriatrics, Endocrinology, Neurology,
Pediatric, Family Medicine, OB/GYN, Dermatology, ENT, Pre and Post Surgery, Gastroenterology, Internal Medicine, Pain Management, and Podiatry
Experience
September 2021 – June 2023
Medical Assistant • Diversity Family Health – Tulsa, OK
Cover front and back office for family medicine clinic
Order supplies
Vitals, blood draws, prior authorizations, lab collections/processing
Assist with in-office procedures (ie biopsies and removals)
STD care and HIV help through the state
Chart using EMR
Answer multi-line phone system, call backs, faxing, filing, and provide follow-ups
April 2021 – September 2021
Medical Assistant • Warren Clinic – Tulsa, OK
Worked front and back office for internal medicine clinic
Assisted provider with physicals (including Medicare physicals)
Cleaned/stocked rooms
Roomed patients, vitals, medication refills
Phone calls, messages for providers, DMEs, prior authorizations
April 2020 - 2021
Medical Assistant • Summit ESP a Haliburton Service (Wavys) – Tulsa, OK
Checked temperatures of employees, vendors, and clients entering the building
Assisted non-employees fill out forms per COVID-19 protocol
Followed specific instructions to handle a fever based on COVID-19 protocol
Cleaned areas and items to keep areas protected
Used proper PPE when necessary
August 2016 – March 2020
Day Laborer • Standby Personnel – Tulsa, OK
Worked with agency on various day jobs
August 2017 – July 2018
Medical Assistant • Warren Clinic – Tulsa, OK
Worked in internal medicine clinic and HIV care
November 2016 – December 2016
Medical Assistant • Urologic Specialists of Oklahoma – Tulsa, OK
October 2015 – August 2016
Medical Assistant • Figure Weight Loss – Edgewood, KY
April 2015 – October 2015
Medical Assistant • Laser Spine Institute – Cincinnati, OH
February 2015 – April 2015
Lead Medical Support Assistant • Aspen Community Living – Cincinnati, OH
September 2012 – March 2014
Medical Assistant • St. Elizabeth Physicians – Ft. Mitchell, KY
Responsibilities: Covering front and back office of medical practices. Tracking usage and storage of supplies to see where reductions could be made in ordering of supplies. Ordering medical supplies when needed. Vitals, blood draws, prior authorizations, lab collections and processing. Assisting with in-office procedures (ie biopsies and removals). STD care and HIV help through the state. Using EMR systems for messaging and patient chart needs. Answering multi-line phone system, call backs, faxing, filing, and provide follow-ups.
Communication
I have knowledge and understanding of various medical fields to be able to help efficiently in different medical settings. I can work well as a leader of a team and a team member to bring others together to help run an office like a well-oiled machine. I can also communicate well with patients to be able to help with understanding of their medical needs for any questions they might have for the physicians, medical assistant, or other medical staff to provide the best possible care.
Leadership
I have received two honor awards in my college. I am part of the Tri Alpha Honor Society and the National Society for Leadership and Success. I am part of both societies that work towards better success for leadership in college students and first-generation college students.
References
Available upon request.
Contact this candidate