Remote Customer Service agent
Resume:
Rena Baldwin
Newport News, VA
ad5v51@r.postjobfree.com
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Ibex - Hampton, VA
December 2018 to Present
• Answer phone calls and provide customer service
• Make sales
• Use multiple computer systems
• Detailed notes for each call
• Resolve customer issues
• Deescalate calls when needed
• Build customer relations
Customer Service Specialist
Dick's Sporting Goods - Newport News, VA
September 2017 to January 2019
• Provide supervision to cashiers
• training new cashiers
• guest service
• answer phones
• count registers
• clean
• stock shelves
• inventory maintenance
• cash handling
Guest Service Team Member
Toys 'R' Us - Newport News, VA
November 2012 to June 2018
• Provide customer service
• answer phones
• place orders
• count safe
• count registers
• run reports
• clean
• stock shelves
• inventory maintenance
• cash handling.
Personal Care Aide (PCA)
Elmira Pitchford - Newport News, VA
May 2017 to November 2017
• Provide in home care and supervision.
• Provide assistance with daily living activities
Cashier/Customer Service
Miller Oil Company - Hampton, VA
December 2009 to February 2011
• Cash handling
• cleaning
• stocking shelves
• inventory
• check in/out vendors
• operating gas pumps.
Education
PCA Certificate in Personal Care Aide
Elmira Pitchford's Personal Care Aide Training - Newport News, VA May 2017 to May 2017
Associate in Medical Assistant
Centura College-Newport News - Newport News, VA
November 2009 to June 2011
Skills
Customer Service (10+ years)
Certifications/Licenses
Personal Care Aide
May 2017 to Present
Additional Information
• Provide assistance with daily living activities
• Prepare meals
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