Project Manager Scrum Master

Laurie Cassity

Punta Gorda, FL ***** 913-***-**** ad5v4d@r.postjobfree.com

WWW: https://www.linkedin.com/in/lauriecassity/ WWW: Bold Profile

Summary

Results-focused. Sr. Project Manager and Sr. Scrum Master with 21 years of proven success in developing and leading cross-functional technical teams to execute and deliver major technology initiatives. Knowledgeable in task prioritization, risk management and workflow optimization. Demonstrates expertise in VDI, desktop, remote access, thin clients and video conferencing. Highly-effective communication facilitator and contributor to key partnerships, projects and collective team objectives across, telecom, network, hosting, security, governance and vendor management to achieve positive impact on all business outcomes. Experienced in consulting with customers and other stakeholders to gather requirements, define scopes and set project plans. Capability of managing complex, high-visibility technical projects. Effective at technical support, inventory management and customer relationship development.

Skills

Sprint Planning

Coaching and Mentoring

Resource Allocation

Workflow Analysis

Scrum processes

Public Speaking

Meeting facilitation

Software Development Lifecycle

Presentation Skills

Agile Best Practices

Backlog management

Customer interaction

Risk Identification

Customer requirements analysis

Meeting participation

Stakeholder Management

Effective customer communication

Software process management

Project Management

Requirements Gathering

Leading scrum meetings

Professional Experience

SR. SCRUM MASTER / PROJECT MANAGER 04/2022 - 04/2024 Experian - Remote

Facilitated agile development as team leader, ensuring sprint efficacy through daily standups and issue resolution Through agile and waterfall practices, I managed a system decommissioning and transfer of 1,250 customer service agents to a new, more secure method of working remotely The project was completed on time and on budget

Provided expert guidance in Agile methodologies, driving team transformation and continuous improvement Developed Working Agreements and Agile frameworks to scale operations and foster autonomy Orchestrated project planning and sprint sessions, optimizing project timelines and deliverables Conducted thorough sprint reviews, incorporating stakeholder feedback for iterative improvements Spearheaded retrospectives to identify areas for enhancement, implementing actionable solutions Transitioned seamlessly into the Product Owner role, aligning business objectives with technical requirements Collaborated with internal and external stakeholders to develop and refine operational processes.

SR. SCRUM MASTER / PROGRAM MANAGER 03/2018 - 04/2022 RSA Archer - Overland Park, Kansas

Led development teams with servant leadership, ensuring sprint efficiency and issue resolution through daily standups

Provided agile coaching, driving continuous improvement from novices to self-managing teams Established Working Agreements and Agile frameworks, promoting scalability and self-management Orchestrated future sprints through meticulous project planning, optimizing project roadmaps Facilitated regular sprint reviews and demos, gathering stakeholder feedback for iterative enhancements Conducted retrospectives, pinpointing successes and areas for improvement, driving actionable solutions Analyzed critical outages through Post Mortems, identifying strengths and areas for enhancement Transitioned into Product Owner role as needed, aligning business needs with technical requirements and documentation.

SCRUM MASTER / PROJECT MANAGER 08/2017 - 03/2018 Blue Cross Blue Shield of Kansas City (Contractor with Apex) - Overland Park, Kansas Served as servant leader to my development team by ensuring the sprints kept on track through daily standups, tracking burn down, velocity and by clearing impediments Planned future sprints (road map) by conducting project planning meetings and grooming sessions Facilitated retrospective meetings in order to improve upon performance and team cohesiveness throughout the project lifecycle

Collaborated with IT management to ensure resources were available for each project Stepped into the Product Owner role as needed to understand the Business processes, procedures, needs and concerns as well as document requirements

Collaborated with internal client to ensure requirements were precise and clear Worked to knock down roadblocks for the development team as necessary Worked with internal team members to create new processes around project creation and time tracking in order to be able to manage the full portfolio across the organization Assisted in tracking time for team members.

SR. PROJECT MANAGER/SCRUM MASTER & GRANT WRITER 10/2016 - 06/2017 Community Living Opportunities - Lenexa, Kansas

Collaborated with internal departments to develop and document technical requirements Worked with outside vendors / contractors to develop user stories for research and development of a new, innovative technology as Project Manager

Conducted stand ups with internal IT organization to plan and organize caseloads of work as Scrum Master Created product demonstration video for new technology Created scripts and itineraries for multiple product demonstrations Created test plans and conducted technical application testing as QA Conducted analysis and development meetings around a new client process and documented this process as process engineer

Wrote and submitted five grants as grant writer between $10,000 and > $100,000.

TECHNOLOGY SCRUM MASTER / PROJECT MANAGER 05/2016 - 10/2016 Damascus Edge - Overland Park, Kansas

Spearheaded team leadership, ensuring sprint efficiency and problem resolution through daily standups Provided agile coaching across diverse team maturity levels, fostering continuous improvement and self-management

Formulated Working Agreements and Agile frameworks to bolster team autonomy and scalability Orchestrated strategic sprint planning sessions, optimizing project roadmaps for future endeavors Facilitated regular sprint reviews and demos, soliciting stakeholder feedback to drive iterative enhancements Conducted retrospectives to pinpoint successes and areas for improvement, driving actionable solutions Analyzed critical outages via Post Mortems, identifying strengths and optimization opportunities Transitioned seamlessly into the Product Owner role, aligning business objectives with technical requirements.

MANAGER, PROJECT AND PORTFOLIO MANAGEMENT 12/2013 - 03/2016 Grantham University - Olathe, Kansas

Led team dynamics, ensuring sprint efficiency and resolving impediments through daily standups Provided agile coaching across diverse team maturity levels, fostering continuous improvement Formulated Working Agreements and Agile frameworks to enhance team scalability Orchestrated strategic sprint planning sessions, optimizing project roadmaps Facilitated regular sprint reviews and demos, soliciting stakeholder feedback Conducted retrospectives to identify successes and areas for improvement Analyzed critical outages via Post Mortems, identifying optimization opportunities Seamlessly transitioned into the Product Owner role, aligning business objectives.

Education and Training

University of Kansas - Lawrence, KS Master of Arts Human Development And Family Life, 03/1994

Accomplishments

Volunteer work as a Court Appointed Special Advocate (CASA) working with children that have been removed from their homes.

Volunteer work with Feeding Tampa Bay

Spending quality time with my family and friends is my favorite thing to do Certifications

A-CSM - Advanced Certified Scrum Master

CSM - Certified Scrum Master

Associate degree in Project Manager from George Washington University MBA Essentials from the University of Kansas

References

References available upon request.

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