Customer Service Line Cook

Brittany Buhrman

Denver, CO ad5v48@r.postjobfree.com 720-***-****

I am an empathic and skilled communicator with experience in sales, leadership, payment processing and customer service. I am capable and confident when dealing with a wide variety of customer service and sales situations. I stay cool under pressure and have experience performing conflict de-escalation to ensure customer satisfaction and retention.

Skills

Multi-Line Phone System

Point of Sale Systems

Customer Service

Inside Phone Sales

Efficient and Accurate Typing

Microsoft Office Suite

Conflict Resolution

Strong Communication Skills

Customer Retention Practices

Vehicle Titling & Inventorying

Experience

Insurance Auto Auctions Inc. CSR December 2021 - Present

Engage vehicle purchasers and transporters to deliver excellent customer service

Complete and file vehicle titles with DMV based on state specific requirements

Accept and track customer payments using enterprise POS software to ensure accurate records

Count and reconcile cash and money order drawers at close of business daily

Perform daily inventory and deposit of funds accepted from buyers

The Denver Biscuit Co. Line Cook and Baker August 2020 - December 2021

Followed complex recipes in a high-volume, high-pressure environment

Trained numerous new hires on best practices and complex safety protocols

Snooze an AM Eatery Line Cook June 2017 - August 2020

Prepared a diverse menu from scratch in an incredibly high-volume kitchen

Regularly performed leadership duties to include training and enforcement of safety and sanitation practice adherence

1800-Solar Inside Phone Sales Representative June 2016 - June 2017

Performed outbound cold and warm sales calls for solar panel distributor

Tracked potential customer engagement and followed up via virtual dialer system according to future likelihood of purchase

At The Beach Customer Service Representative June 2015 - June 2016

Engaged potential customers to drive sales

Performed customer service duties in order to ensure customer satisfaction and retention

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