Customer Service Financial Services
Resume:
Gilliann Bermudez
Chicago, IL *****
ad5v3n@r.postjobfree.com
With over 5 years of progressive experience in customer service and shift management, this candidate excels in fostering customer satisfaction and enhancing operational efficiency. Proficient in managing financial transactions, inventory, and employee training, they have demonstrated a consistent ability to drive positive outcomes for PLS Check Cashing Store, Taco Bell, and Culver's. This problem solver and fast learner is adept at adapting to diverse environments, ensuring both customer loyalty and high levels of team performance.
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
PLS Check Cashing Store - Chicago, IL
March 2023 to Present
I work with western union, I also renew plate stickers, city stickers, title transfers, cashing checks and etc.
• Manage money.
• Maintain a high level of accuracy and attention to detail when processing financial transactions for customers, ensuring compliance with all legal and regulatory requirements in the financial services industry.
• Provide exceptional customer service by addressing customer inquiries and issues promptly and effectively, ensuring customer satisfaction and loyalty to PLS Check Cashing Store.
• Assist customers with a variety of financial services, such as bill payments and money orders, in a timely and efficient manner to ensure customer satisfaction and drive repeat business for PLS Check Cashing Store.
Shift Manager
Culver's
November 2022 to March 2023
• Manage money.
• I ran the shifts, morning and nights.
• Implement strategies to enhance customer satisfaction during shifts, ensuring a positive dining experience for all guests.
• Implement strategies to increase customer satisfaction during shifts, leading to improved customer loyalty and repeat business for Culver's.
Shift Manager
Taco Bell - Chicago, IL
March 2020 to January 2023
• I’m a manager. I deal with money, I plan how the shift is going to go and where I put employees positions.
• I do Inventory and I do every position is the restaurant. I was a manager at 2 different locations during this time period.
• Implement and oversee innovative employee training programs to enhance team efficiency and performance, ensuring a welcoming and inclusive work environment at Taco Bell.
• Implement strategies to enhance customer experience and satisfaction, such as conducting surveys and gathering feedback to make data-driven decisions for improving service quality. Babysitter
Home care
May 2019 to November 2022
• Implement creative and engaging activities to promote the children's physical, emotional, and cognitive development, tailored to their individual interests and needs.
• Develop and maintain open communication with parents, providing regular updates on the children's activities, behaviors, and milestones to ensure a transparent and collaborative relationship. Cashier
Marionos - Chicago, IL
May 2022 to July 2022
• Worked as a cashier and dealt with customers.
• Implement innovative upselling techniques to increase sales and enhance customer experience at the checkout.
• Implement efficient cash handling procedures to ensure accurate and secure transactions for Marionos, maximizing revenue and minimizing discrepancies.
Crew Member
Jet's Pizza - Chicago, IL
October 2019 to October 2020
• Answered phones, refilled items, and provided customer service.
• Worked as a crew member at Jet's Pizza in Chicago, IL.
• Dates: October 2019 to October 2020
• Consistently uphold Jet's Pizza standards for customer service and food quality, ensuring each customer leaves satisfied and eager to return.
Cashier
ROSATI'S PIZZA - Chicago, IL
July 2019 to October 2019
• Provide exceptional customer service by greeting customers with a friendly smile and assisting them with any inquiries or concerns they may have regarding the menu or their order at ROSATI'S PIZZA. Skills
• Food Production
• Food Preparation
• Cashiering
• Kitchen Experience
• English
• Customer service
• Food Service
• Retail Sales
• Shift Management
• Cooking
• Toddler care
• Shift management
• Childcare
• Babysitting
• Customer service
• Experience with children
• Supervising experience
• Cash register
• Cash handling
• Sales
Certifications and Licenses
Driver's License
Contact this candidate