Support Specialist Customer Service

Heidi M. Truax

913-***-****

***********@*****.***

PROFESSIONAL EXPERIENCE

Citibank- Tucson, AZ November 2023-Current

Operations Support Specialist – Asset Sales/Litigation Documents

• Prepared, Examined, Identified, and Corrected Inaccurate Legal Documents Citibank- Kansas City, MO February 2023 – November 2023 Outbound Recovery Collections Specialist

• Analyzed, Comprehended, and Communicated account details to customers

• Utilized advanced negotiation skills to resolve delinquency issues and settlements Coleman Equipment - Smithville, MO November 2021 – February 2023 Parts Department

• Customer Service, Orders, Shipping and Receiving, and Stocking Rental Associate

• Assisted Customers with Rental Requests and Equipment suggestions

• Managed and Coordinated Rental Fleet

Coleman Equipment - Lee’s Summit, MO November 2019 – November 2021 Service Advisor/Writer

• Assisted Service Manager with workflow

• Prepared and Settled Estimates and Repair Orders

• Ascertained Customer problems and service needs Rental Associate

• Assisted Customers with Rental Requests and Equipment suggestions

• Managed and Coordinated Rental Fleet

Citibank- Kansas City, MO May 2017 – November 2019 Operations Support Specialist– Asset Sales/Litigation Documents

• Prepared, Examined, Identified, and Corrected Inaccurate Legal Documents Recovery Customer Service Agent

• Analyzed, Comprehended, and Communicated account details to customers

• Utilized advanced negotiation skills to resolve delinquency issues and settlements Amazon Fulfillment Center- New Century, KS March 2017 – May 2017 Fulfillment Associate

• Knowledge in Receiving, Picking, Packing, Sorting

• Problem solved customer orders

• Certified in Trailer docking and release process

• Employee of the month April 2017

Epic Vision Eye Centers- Missouri and Kansas January 2011 - February 2017 Regional Coordinator/Operations Manager

• 5 million Dollar / Twenty Location Optometrist Offices in Missouri and Kansas

• Developed and Implemented Day to Day Operations and Procedures

• Managed 65+ Staff Members and Doctors

• Front Runner in New Acquisitions and Merges

• Negotiated with Vendors Purchasing and Sales

• Implemented and Executed Office Renovations

• Computer/Communications Setup, Maintenance and Troubleshooting

• Front Desk, Insurance Filing, Billing, and Scheduling

• Certification in First Aid and CPR

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