Insurance Agent Mcdonough Ga
Resume:
Cassandra McMullen
**** ****** ******, ********* ** 30253
*************@*****.***
Professional Summary
With over 5 years of experience as an efficient insurance agent skilled in upselling and lead qualification, I have seamlessly transitioned into the field of auto appraisal. My goal is to utilize my sales knowledge and strong interpersonal skills to contribute to providing fair and comprehensive valuation services while maintaining a high level of commitment to customer satisfaction. Drawing from my educational background and over 20 years of experience in the public education realm, I have a proven track record of communicating efficiently and effectively with stakeholders at various levels and consistently delivering results that exceed expectations. Work Experience
Independent Appraiser March 2023 - Present Auto Appraisal Connections ‘19, Morrow, GA
● Conduct comprehensive inspections of damaged vehicles to assess the extent of damages and evaluate repair costs ● Utilize industry-standard appraisal software and tools to determine fair market values for automobiles ● Collaborate with insurance adjusters, repair shops, and other stakeholders to ensure accurate and timely appraisal reports ● Provide detailed and well-documented appraisal reports to clients, including photographs and supporting evidence ● Stay updated on industry trends, market values, and repair techniques to enhance appraisal accuracy ● Coordinate with repair shops and insurance companies to gather necessary information for appraisals Family Engagement Liaison October 2023 - Present Henry County Schools, McDonough, GA
● Provide technical assistance relating to parental involvement as needed locally or at the district level ● Communicate with parents, teachers, and administrators on an ongoing basis regarding each student's progress ● Maintain accurate documentation of communication, needs, and academic supports provided ● Serves as the liaison between parents, teachers, and school personnel
● Coordinates parenting sessions and activities
● Communicates issues of interest to parents through various formats
● Provides information to families regarding public and private resources available Insurance Agent
Country Consolidated March 2015–May 2019 ● Through directed qualifying conversations, delivered 17% more upsells than department average ● Maintained 85% sales rate on inbound queries through active listening, interpersonal skills, and product knowledge ● Scored 99% in bi-annual product knowledge tests
● Booked $350,000 in new sales annually thanks to following selling best practices and efficient use of time Insurance Sales Agent
The Insurance Firm January 2020 – January 2022 ● Enrolled 200+ new clients in insurance plans
● Built relationships with clients to surpass customer loyalty targets by 27%
● Coached 3 other insurance agents in sales best practices SDS Legacy (Life & Health)
● Sold life insurance (Aflac and various others)
● Built relationships in the community
BCI October 2022 - January 2022 ● Enrolled 1500+ for Major Hospitals
● Informed regarding Supplemental Benefits & More
● Hit targeted goals of $8500 daily
Teacher: Henry County Schools, Fulton County Schools, Clayton County Schools
[2012 - 2022] [2006 - 2010] [2001- 2002]
● Develops lesson plans
● Identifies instructional materials
● Assessee equipment
● Assess needs to differentiate instruction
● Maintained student data
● Utilizes a variety of instructional strategies to improve student achievement in a general, curriculum ● Promotes positive student behavior
Leasing Manager:
Ventron & Sutter Lake Apartments, Pointe South Apartments, Highland Falls Apartments, Apartment Temps
[2011 - 2012] [2001- 2002] [1999 - 2000] [1998 - 1999] ● Showed and leased apartments, town homes, and condominiums to prospective residents ● Completed lease form or agreement and collected rental deposit and at times posted rent ● Responsible for insuring the “model” apartments and target apartments are ready for show ● Maintained work areas and office in clean and orderly manner
● Managed the “curb appeal” of the property
● Informed regarding current rental rates, sizes,and locations
● Assist the Property manager
● Managed turn-key and vendors
● Walked and inspected all move ins and units
● Called delinquents and eviction.
Education
2024 - Certificate of Completion - Auto Appraisal Academy, Inc. 2002–2004 University of Rochester Social Work
Bachelor’s Degree in Human Service & Education
● Excelled in sales-related classes
● Chair of SAB Student Advisory Board Clubs
1999-2001 - Everest Institute: A.A. Occupational Studies/Business Administration 1994-1996 - Monroe Community College: A.A. Human Services 1986-1990 - Edison Technical: Standard Diploma w/ Drafting trade Insurance Related Education
2017 - State Required 40 Hr. Pre-Licensing Class P&C RS Thomas Training Associates 2018 - State Adjuster’s Examination - Result - License #316****-**** - State Agent Examination - Result - Passed
2019 - Life & Health - Passed
2019 - Long Term Care Certification - Result: Passed - License # 3166066 NPN# 18763077 Additional Insurance Knowledge & Affiliations
United Healthcare, Caresource, TTECH, The Insurance Firm, SDS Legacy, Obama Care, HEALTHSHERPA, Worksite Communications, Gallagher, CBA, BCI
Skills
● Hard skills: Sales, upselling, cross-selling, outreach, writing reports
● Soft skills: Interpersonal skills, communication, collaboration, leadership, Community Service
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