Customer Service Data Entry

SHYLA TROTTIER

248-***-****, **************@*****.***, Livonia, MI, 48152

SKILLS

+ Time Management

Strategic planning

Team leadership

Decision making

Product knowledge

Effective communication

Customer satisfaction

Organizational skills

Client relationship management

Problem-solving abilities

Adaptability and flexibility

Multitasking capabilities

Schedule Management

Staff Management

Customer Service

Self Motivation

‘Computer Skills

Positive Attitude

Employee Coaching and Mentoring

Reliability

PROFESSIONAL SUMMARY

Iam a hardworking, dedicated employee who is reliable and always on time. Iam

eagar to always learn new things to be able to improve in the work field. I adapt

quickly to new policies and new work environments. My top priorities at work

include: great patient care, great client care, and successfully achieving new

company goals!

EXPERIENCE

Head of Client Services, Jan 2021 - May 2024

Biotech clinical laboratory, Novi, Michigan

+ Communications with hospitals and clients

+ Client management

Placing supply orders

Reporting patient results to clients

Specimen rejections

Specimen processing

Specimen packaging and sendouts

Scheduling and dispatching specimen pickups

Data entry

Employee scheduling

Organizing and storage of paperwork/logs

Sending out daily reports/logs

Audits

« Etc.

EDUCATION

High School Diploma

Lighthouse Christian Academy, Tennessee

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