Customer Service Assistant Manager
Resume:
DESTINY TURNER
Email: ***********@*****.***
Miami Gardens, FL 33169
***********@*****.***
Work Experience
Handy Storage
Assistant manager
September 2023 to current
● Open/close office
● Run credit cards
● Deposit
● Bank/post office runs
● Show/rent units
● Collection calls
● Emails
●
Alorica
November 2022 to March 2022
Prior authorization representative
● Inbound calls
● Outbound calls
● Payments
● Prescriptions
● Sensitive information
● Pharmacies and doctors offices
● Research
● Call Deescalation
Happy Floors
October 2021 to November 2022
Customer Service Representative
● Provide great customer service
● Place orders for our vendors
● Receive payment
● Deescalate calls
● Transfer calls to right department
● Handle high volume of call
● Chat services
● Email orders
● Outbound calls
● Freight issues
Marriott
April 2021 to September 2021
Reservations
● Inbound calls
● Payments
● Customer service
● Verification
● Memberships
● Research
● Transfers
● Call Deescalation
●
Inktel Contact Center Solution
Catering Specialist
● Provide great customer service
● Assist in placing orders
● Handle complaints
● Transfer calls
● Handle payments
Account Representative/Collector
GC Services - Huntington, WV
August 2018 to September 2019
● Verified caller
● Received payments
● Set payment arrangements
● Transferred calls
● Keep caller information private
● Delt with rude callers
● Amazing customer service
Crew Member
Marquee Cinemas - Huntington, WV
June 2017 to July 2018
●
● Welcomed all customers
● Took customer orders
● Ran the cash register
● Prepared orders
● Kept the area clean
● Provided exceptional customer service
● Opened and closed the store
Cashier
Chick-fil-A - Huntington, WV
May 2016 to October 2016
● Opened and closed restaurant
● Greeted guests
● Answered guests' questions
● Resolved guest complaints
● Worked the cash register
● Counted out cash drawers
Education
Associate in Radiography
Mountwest Community and Technical College - Huntington, WV
August 2018 to December 2019
Skills
● Microsoft Outlook
● EXCEL
● POWERPOINT
● PUBLISHER
● WORD
● Customer Service
● Microsoft Word
● Data Entry
● Sales
● Microsoft Office
● Management
● Account Management
● Accounts Receivable
● Catering
● Food Service
● English
● Typing
● Medical terminology
● Driving
● Warehouse experience
● Upselling
Certificate
● Technical studies
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