Front Desk Night Auditor
Resume:
James N. Munevar-Pineda
Night Auditor; Front Desk Service Rep and Retail Store Manager/Sales
San Antonio, Tx. 78232
ad5v0e@r.postjobfree.com
Phone: 210-***-****
Have preformed Night Audit & Front Desk at several Hotels in the Texas area and in Branson, Mo. I have enjoyed working in the 3rd shift and making sure that the Hotels books balance. Worked in a call center assisting guest with their reservations and issues. Also, worked in the retail business, was store manager for an American Indian Jewelry Store in Boerne, Tx. Also was Director of Engineering for an oil & gas company.
WORK EXPERIENCE:
Night Auditor
Drury Hotel – San Antonio, Tx. – November 15, 2018 to Feb.,2024
Responsibilities:
Performing complete night audit procedures, correcting any issues that maybe incorrect, checking-in and out all drury guest. Setting up the breakfast layout so that the breakfast cook can have the hot breakfast ready for the guest. Made sure all security procedures where followed.
Sales & Reservation; Loyalty Specialist
Marriott call center – San Antonio, Tx – March, 2018 to November 23, 2018
Responsibilities:
Preformed call center procedures by filling guest request on reservation for the hotel of their choice and answering question on their rewards points and their needs, credit missing points guest earned at hotel reservations. Assist associates with issues with guest. Took reservations for all over the world.
Night Auditor/Front Desk Associate
Wyndham Vacation Ownership Resort – Branson, Mo – July 9, 2015 to August, 2017
Responsibilities
Preformed night audit procedures for Branson Meadows and Mt. Vista/Falls, made sure all sales for EH Rentals and Activities balanced. Wrote “audit procedure manual”. Assisted in checking in guest and made decisions so that the guest where happy with their rooms.
Accomplishments
Wrote procedural manual for night audit therefore making it easier to train new associates. .Completed managerial skills course and all required courses. CPR certified.
Night Auditor
Residence Inn-Stone Oak - San Antonio, Tx. - Nov. 2014 to July, 2015
Responsibilities
Responsible for complete audit reports, assist in setting up coffee area and assist breakfast individual in setting up the breakfast area. Was responsible for maintaining and ordering for the market. Assisted all guest on check in/out and resolve any issues that may occur.
Accomplishments
Completed the following certifications: 1) Mobile Guest Services Certification 2) Module 1: Introduction to Mobile Guest Services 3) Module 2: Before the Mobile Guest Arrives 4) Module 3: The Mobile Check-In Experience 5) Module 4: Mobile Check-out 6) Module 5: Mobile Guest Services Simulation 6) Marriott Rewards Introduction to Marriott Rewards 7) Marriott Rewards Exploring Marriott Rewards on Marriott.Com 8) Marriott Rewards Elite Benefits 9) Security Awareness
Store Manager
Sun of a Brave - Boerne, TX - April 2011 to June 2014
Responsibilities
Responsible for complete store sales and appearance of store. Re-arrange store appearance and window displays. Manage all sales through the store; maintain stock and appearance of all merchandise. Made aware to owner which stock was lot and needed to be reordered.
Accomplishments
When I started, the store was very closed in and not people friendly. I re-arrange the entire store display layout and made it more open and people friendly. The display window had not been changed in years so I re-did the front window displays and change them on a regular basis. This created more interest and created more customers to come inside the store and sales.
Skills Used
Complete customer service skills, answering customer questions and listening to their request.
Night Auditor & Front Desk Service Rep
FAIRFIELD INN & SUITES - Boerne, TX - 2009 to 2010
Assist in the opening of a new Hotel. Completed Fosse training.
Front Desk/Night Auditor Service Rep.
La Quinta Inn & Suites - Boerne, Tx. - 2008 to 2009
Front Desk Service Rep. & Computer Support
BEST WESTERN TX COUNTRY INN - Boerne, TX - 2004 to 2006
Set up computer system server and trained personnel. Supervisor front desk.
System Analyst
PEGASUS SOLUTIONS, INC - Scottsdale, AZ - 2002 to 2004
Front Desk Technical Support-1995 to 1996
Provided telephone, online and face-to-face customer service/support within high-volume call centers (handling an average of 95 calls/internet inquiries daily), busy retail customer service desks and five-star resorts. Assisted and checked in/out all guest, directed guest to different events in the area.
System Analyst
Performance Review, Entex Information Systems, Inc - 2000 to 2000
Our guests routinely rave about the above-and-beyond service and personalized attention they receive from James highly resourceful a consummate customer service professional " (2000 Performance Review, Entex Information Systems, Inc.
Director of Engineering – Exxon/Mobile oil & gas – 1975-2000
EDUCATION:
Associate of Science in Electronic Engineering Technology
Phoenix College 1976
Associate of Science in Construction Engineering
Phoenix College 1972
Bachelor/Mstr. in Engineering
Air Force University
ADDITIONAL INFORMATION
Computer Skills
Fosse, Nova Plus, Pegs Central, Word, Excel, PowerPoint, Access, Outlook, A+ Certified, MCSE, MS OEM, Troubleshoot, Repair, Install.
Mission Statement
Strive to exceed customer/ employer expectations by delivering second-to-none service. Maintain customer centricity in all initiatives and interactions, always putting the customer first.
Front Desk Service Rep. & Night Auditor
Offering an award-winning track record of customer care excellence within high-volume environments that include
Call Centers ● Online Support ● Hotel Service Desks Key Skills:
World-Class Customer Service Troubleshooting/ Problem Solving Up-Selling/Sales Support Customer Order Fulfillment Maintain Security for all Guest Night Auditor correctness
Call Center Operations Technical/User Support Complaint Handling Reports & Documentation Front Desk Operations
Air Force Veteran/Veatnam
Contact this candidate