Customer Service Crew Member

ANTHONY ARGUETA

**** ******* **. *******, ** ****5 · 240-***-****

***.***********@*****.***

My goal is to secure a position where I can utilize my attention to detail and conflict resolution skills while ensuring great customer satisfaction, playing a role in the company’s overall success.

EXPERIENCE

OCTOBER 2021- PRESENT

MARINE DOCK MASTER ASSISTANT, FORT WASHINGTON MARINA, FORT WASHINGTON, MD

• Operate Marina equipment including but not limited to marine forklifts, travel lifts, excavators

•Use equipment to haul boats in and out of water and to designated workspace/storage

• Haul boats out during off season and dock them up on land/ move boats to winterize them

• Ensure performance is within company standards

• Inspect, maintain, and repair boats/equipment to ensure operation

• Handle customer service issues

• Perform landscaping maintenance and handyman duties for repairs

• Ensure tasks are completed in a safe and efficient manner MARCH 2021- FEBRUARY 2023

OVERNIGHT CREW MEMBER/GROCERY MANAGER, SAFEWAY, Dunkirk, MD

• Schedule, supervise, train, and assign duties to night crew members • Loaded stock onto six-wheelers, used pallet jacks to move merchandise • Received shipments, opened cases and moved products to display area • Replace/add stock on shelves

• Operated electric and manual pallet jack to move product pallets during overnight stocking.

• Inspect every isle, scan empty shelves and place order for more products

• Responsible for overseeing employee and customer on-site accidents. JANUARY 2019- SEPTEMBER 2020

CASHIER/STOCKER, SAFEWAY, Dunkirk, MD

• Provided customers with a positive, welcoming experience, while ensuring tasks were completed hastily and with 100% accuracy.

• Helped customers complete purchases, locate items, and join rewards programs.

• Mentored incoming team members on Safeway procedures, such as job specific POS functions.

• Assisted in nightly store closing tasks such as, bringing in any outside merchandise, ensuring display items are placed properly and ensuring all customers have safely exited.

• Stocked all incoming merchandise for the store, enabling me to better assist customers with the locations of desired items.

• Operated electric and manual pallet jack to move product pallets during overnight stocking.

EDUCATION

AUGUST 2015 – MAY 2019

HIGHSCHOOL DIPLOMA, DR. HENRY A WISE HIGH SCHOOL, UPPER MARLBORO,MD SKILLS

o Prioritizing

o Goal setting

o Time management

o Business administration

o Attention to detail

o Microsoft Word, Excel, PowerPoint

o Bilingual (English & Spanish)

o Conflict resolution

o Active listening

o Multitasking

o Customer service / management

o Box truck and electric pallet driving

o Product knowledge

o Inventory

Contact this candidate