Front Desk Customer Service
Resume:
Joselyn Alas Solis
Rancho Cordova, CA *****
ad5uy5@r.postjobfree.com
Authorized to work in the US for any employer
Work Experience
Front Desk Receptionist/Office Assistant
Camblin Steel (capital staffing) - Roseville, CA
December 2023 to February 2024
Responsibilitys Includes, answering incoming calls, welcoming clients and vendors into the conference room,
Distribution of mail to staff from various offices Drop off packages as well as fed ex mail to drop boxes Making sure break room is in order as well as fully stocked . Checking daily email
Buying supplies for office as needed
Transferring calls to different locations of company stores . Sign off when UPS or Fed ex delivered.
Bilingual Administrative Clerk
Morey Ave preschool - Sacramento, CA
October 2022 to February 2023
Duties include maintaining and distributing progress reports and evaluations, scheduling, coordinating and administering tests, assisting with attendance reporting and follow-up, conducting research, organizing events, or other duties assigned to specific area. Assisting the principal with office duties and assignments. Registration for preschool enrollment
Make copies of documents needed for enrollment .
Answering in coming calls and transfer to the correct office staff Assisted Hispanic community as well as the African American community Bilingual office coordinator
Express Employment Professionals - Sacramento, CA
August 2022 to September 2022
Taking inbound and outbound calls
Data entry
Clerical work
Create profiles for clients
Distribution of mail to recruiters
Assist with drug test assessment
Organize front office
Organize files and folders
Answer emails and created outgoing text messages for clients reminders Distribution of pay checks
Help with the Hispanic clients who were looking for a job, translation in Spanish Bilingual Customer Service Representative
In Home Support Services (IHSS) - Rancho Cordova, CA June 2018 to March 2022
Bilingual CSR taking inbound and outbound calls, technical support for customer registration creating new accounts. Providing assistance with troubleshooting lost password information. Spanish customer service Agent
TeleDirect - Sacramento, CA
January 2016 to December 2017
Taking inbound and outbound calls from different companies Setting appointment for clients and providers
Tech support online or via email
Translator for Spanish clients to assure the information given was understood. Front Desk Secretary/interpreter
Lirio De Los Valles .Inc - Sacramento, CA
January 2012 to December 2017
Answering phone calls
Scheduling meetings for the Ministers and Pastor
assisting with creating special services and events making important letters for the church members in regards to church translating for the Pastors either in person or over the phone. File information and data entry on church funds and food sales. Provide assistance for the youth who are looking for college help as well as job opportunities. Education
High school diploma
Center High School - Sacramento, CA
February 2008 to June 2011
College Degree in Homeland Security
American River College - Sacramento, CA
Skills
• Phone Etiquette
• Customer Service (5 years)
• Computer Skills
• Typing
• Communication Skills
• Technical Support
• Research
• Microsoft Office
• Microsoft Powerpoint
• Spanish
• Bilingual
• Windows
• Help Desk
• Troubleshooting
• Desktop Support
• Translation (10+ years)
• Continuous improvement
• English
• Office experience
• Front desk
• Office management
• Data entry
• Multi-line phone systems
• Organizational skills
• Calendar management
• Interpretation
• Microsoft Outlook
• Google Docs
• Microsoft Excel
• Customer service
• Administrative experience
• Computer skills
• Microsoft Powerpoint
• Front desk
• Live chat
• Clerical experience
• Calendar management
• Customer support
Languages
• Spanish - Fluent
• English - Fluent
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