Technical Support It

Donna Valle

ad5usb@r.postjobfree.com 812-***-**** Paoli, IN

SUMMARY

IT Professional with 15 years of experience in IT support and systems analysis. Skilled in technical assistance, network diagnostics, and hardware/software troubleshooting. Proven track record in enhancing user satisfaction and system integrity across diverse environments.

WORK EXPERIENCE

Matrix Integration Jasper, IN

Support Engineer Jan 2023 - May 2023

• Provided expert technical support for managed services, ensuring high levels of client satisfaction and retention through prompt resolution of issues.

• Maintained system integrity and operational efficiency by routinely performing network diagnostics and hardware troubleshooting.

Charter Communications Evansville, IN

Residential Connectivity Sales Specialist Nov 2022 - Jan 2023

• Cultivated strong customer relationships, resulting in an enhancement of client satisfaction and retention.

• Executed targeted sales strategies to exceed performance benchmarks in a remote setting. Meggitt USA Troy, IN

IS Systems Analyst Nov 2021 - Nov 2022

• Provided comprehensive technical assistance, resolving a range of issues to ensure seamless system operations and user support.

• Maintained site functionality and user satisfaction by promptly addressing technical inquiries and system anomalies.

Masterbrand Corporate Jasper, IN

Rep. Customer Service II IT Technician Aug 2012 - Aug 2021

• Provided technical support and resolved IT-related issues, enhancing customer satisfaction and system functionality.

• Assisted in troubleshooting software and hardware problems, contributing to a decrease in average resolution time. Independent

Computer Technician Jan 2012 - Aug 2012

• Diagnosed and resolved a variety of computer hardware and software issues, ensuring customer satisfaction through effective troubleshooting and repair techniques.

• Provided comprehensive virus removal services and established secure wireless networks, alongside delivering tailored personal computer training to enhance user competency and system performance. IT Technical Support

• Provided comprehensive technical support for end-users, resolving complex issues across various hardware and software platforms while ensuring minimal downtime and optimal system performance. EDUCATION

ITT Technical Institute

Associate of Applied Science in Information Technology, Information Technology Youngstown, OH, US

Sep 2010

Great Onyx Job Corps

High school diploma or GED, GED

Mammoth Cave, KY

Sep 1992

SKILLS

Technical Support • Active Directory • Windows 10 and Windows 7 Support • Computer Repair • AS400 Systems • HelpDesk • Customer Service • ServiceNow • Desktop Support • Remote Access Software • VPN • Network Support

• Public Relations • PowerShell • Microsoft Windows Server • TCP/Ip • Lan • Software Troubleshooting • Microsoft Office • Troubleshooting • Remote Desktop • System Administration • Microsoft Exchange • Email Administration

• Typing • Operating Systems • DHCP • Systems Analysis • Disaster Recovery • Computer Literacy • Customer Relationship Management • Google Docs • Document Management • Computer Networking • SQL • Wan • IT Service Management • Windows • Analytics • SharePoint • Computer Hardware • Workday • Retail Sales • Quicken • Relationship Management • Outside Sales • Account Management • B2B Sales • Leadership • Microsoft SQL Server • Connectwise • Servicenow

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