Technical Support Low Voltage
Resume:
Reginald Ricks
Low Voltage Technician
Wauwatosa, WI 53225
ad5uq7@r.postjobfree.com
SUMMARY Seeking position as a technical support or related position which offers key participation, team-oriented tasks, immediate challenges, and career advancement. Experienced Leader & Telecommunications Technician with over 15 years' experience managing complex technology projects. A track record delivering under extremely demanding circumstances and an ability to thrive in dynamic and fluid environments. Strong inter-personnel and facilitation skills with an ability to resolve conflicts in politically charged situations. Through knowledge of Cable Technology, Telecommunications and Operations. Experienced communicating with senior leadership & aligning business initiatives with technology objectives. Track record mentoring & coaching project personnel to adapt to demanding circumstances.
EDUCATION
University of Wisconsin Milwaukee
TRAINING
Completed Leadership Training Program, Knowledge of the National Electrical Code (NEC,) the National Electrical Safety Code (NESC,) the Occupational Safety and Health Act (OSHA,) Federal Communications Commission (FCC,) Environmental Protection Agency (EPA,) Department of Transportation (DOT,) American National Standards Institute (ANSI,) and various state and local codes including G.O. 95 and G.O. 128.
Authorized to work in the US for any employer
Work Experience
Maintenance Technician
Comcast - Atlanta, GA
March 2002 to February 2022
Senior Technician Train and coach new hires, respond to escalated calls that require immediate resolution. Perform routine cable/alarm/ telephone installations, disconnects, pre-wires, change of service, service calls, monitor for cable leakage and log, MDU wiring for residential and business customers, install PC hardware/software peripheral devices to connect residential customers. Responsible for running new cabling in new or existing buildings. Setting up new telecommunications frames Responsible for cabling and termination of Cat3, Cat5, Cat6, CATV and various other wiring disciplines. Establish voice and data networks by running, pulling, terminating, and splicing cables, installing telecommunications equipment, routers, switches, multiplexors, cable trays, and alarm. Education
Secondary School in Engineering
UWM
Skills
• Cabling
• Computer Hardware
• Help Desk
• LAN
• Low Voltage
• NEC
• Telecommunication
• Computer Networking
• VPN
• Communication skills
• Fiber splicing
• VoIP
• Microsoft Windows
• WAN
• Ethernet
• TCP/IP
• Troubleshooting
• Customer service
• Leadership
• Telecommunication
• Windows
• VoIP
• Computer hardware
• Technical support
• Computer networking
• Ethernet
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